Head of Retail in London

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.

This leadership role within the commercial function embodies Puig’s values both internally and externally. It combines strategic and operational responsibilities: defining and executing the retail excellence strategy, maintaining high standards across all retail locations, and leading the Sell Through teams for core prestige brands (Rabanne, Jean Paul Gaultier, and Carolina Herrera). The role also oversees the Beauty Advisor team to ensure best-in‑class retail execution, visual merchandising, and point‑of‑sale activation, driving brand growth across all channels.

What you’ll get to do:

• Define and implement the UK Retail Excellence strategy, including retail KPIs (share of shelf, location, image, environment) across our retail estate including doors within Selfridges, Harrods, Boots, Harvey Nichols, Superdrug etc.
• Lead Visual Merchandising execution across Fragrance and Make‑Up channels, ensuring alignment with brand and portfolio priorities.
• Act as a retail excellence expert, identifying growth opportunities and anticipating emerging retail trends and experiences.
• Maximise POS and make‑up activation plans to drive sell‑out performance.
• Lead a team of Regional Retail Managers and Retail Excellence Managers, collaborating with KAMs and Field Teams to convert insights into commercial results; regularly visit top doors to identify opportunities and monitor competitor activity.
• Drive adoption and effective use of retail execution tools to elevate in‑store standards.
• Oversee the field team structure, roles and responsibilities, performance targets, and related HR/ER matters.
• Own field budget management, including commission and temporary staffing.
• Ensure accurate, timely reporting and administration, with a focus on top‑performing doors.
• Collaborate with Education and Marketing teams to optimise sell‑out strategies for key launches, including in‑store events and animations.
• Strengthen brand positioning at POS and leverage brand performance in retailer negotiations.
• Lead, inspire, and develop a high‑performing team, fostering accountability, agility, and continuous development.
• Align the team to business vision and guide them effectively through change.
• Act as a senior partner to Commercial, Marketing, Finance, KAM, and Education teams, driving strong cross‑functional collaboration focused on retail excellence.

We’d love to meet you if you have:

• Experience working within a similar Head of Retail/Senior Retail leader position, ideally with an understanding of or beauty/fragrance background.
• Proven track record of success in leadership roles, able to lead and develop team members, focusing on performance and retention.
• Previous experience having responsibility for budget management and good understanding of wholesale partner relationships.
• Demonstrated ability to set and achieve sales and implement effective strategies.
• Proven experience with building and developing partnerships both internally & externally.
• Willingness to travel as required across the UK.

A few things you’ll love about us:

• An entrepreneurial, creative and welcoming work culture.
• A range of learning and development opportunities.
• An international company with plenty of opportunities to grow.
• A competitive compensation & benefits package.

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.