At a Glance
- Tasks: Engage with our community and creators on social media, nurturing relationships and providing insightful responses.
- Company: Join Puig, a leading name in luxury fashion and beauty with a rich heritage.
- Benefits: Enjoy a competitive salary, learning opportunities, and a vibrant work culture.
- Other info: Collaborative environment with growth potential and a commitment to diversity and inclusion.
- Why this job: Be the voice of Dr. Barbara Sturm and make a real impact in the beauty community.
- Qualifications: 1-2 years in community management or social media, with a passion for skincare and wellness.
The predicted salary is between 30000 - 40000 £ per year.
Location: London, LND, GB
Team: Customer Service
Job type: Permanent
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long‑term commitment to our brands and stakeholders.
The Opportunity
We are looking for a Community & Content Creator Relations Assistant to be the daily human voice of Dr. Barbara Sturm across social platforms. This role sits at the intersection of community care and content creator relationships—responsible for nurturing our audience through thoughtful, educational engagement while also supporting creator outreach and relationship management.
You will ensure every interaction feels intelligent, warm, and aligned with Dr. Sturm’s science‑led, anti‑inflammatory philosophy, while helping scale meaningful creator partnerships through structured, well‑managed outreach.
What you'll get to do:
- Monitor and manage all community touchpoints across social platforms (Instagram, TikTok, YouTube, Facebook, etc.), including DMs, comments, and replies.
- Respond to community messages with educational, accurate, and engaging answers that reflect Dr. Sturm’s tone of voice and scientific authority.
- Translate complex skincare science into clear, reassuring, and human language.
- Escalate medical, sensitive, or customer‑service‑related queries to the appropriate internal teams when needed.
- Identify recurring community questions, feedback, and sentiment, and share insights with the Senior Social Media Manager and wider teams.
- Maintain response‑time SLAs to ensure our community always feels seen and valued.
- Support content creator outreach initiatives by managing initial contact and follow‑ups with potential content creators and partners.
- Maintain an organized pipeline of creators, including contact details, status tracking, and communication history.
- Draft thoughtful, personalized outreach messages that align with brand positioning and creator values.
- Act as a warm first point of contact, ensuring creators feel respected, informed, and excited to engage with the brand.
- Coordinate with the Senior Social Media Manager on creator selection, priorities, and outreach strategy.
- Support the onboarding process for content creators by sharing briefs, expectations, and next steps.
We'd love to meet you if you have:
- 1-2 years’ experience in community management, social media, or creator relations (beauty, wellness, or luxury preferred).
- Strong written communication skills with excellent attention to detail.
- Familiarity with creator platforms, social analytics, and basic CRM or tracking tools.
- Understanding of influencer/creator ecosystems and best practices.
- Ability to balance brand consistency with authentic, human interaction.
- Naturally empathetic and articulate.
- Passionate about skincare, wellness, and science‑led beauty.
- Exceptionally organised, with the ability to manage multiple conversations and relationships at once.
- Confident writing in a refined, warm, and educational tone.
- Comfortable working across social platforms and staying on top of fast‑moving conversations.
- Collaborative and proactive, with a solutions‑first mindset.
We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.
A few things you'll love about us:
- An entrepreneurial, creative and welcoming work culture.
- A range of learning and development opportunities.
- An international company with plenty of opportunities to grow.
- A competitive compensation & benefits package.
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
Dr. Barbara Sturm, Community & Creator Relations Assistant in London employer: PUIG Deutschland GmbH
At Puig, we pride ourselves on fostering an entrepreneurial and creative work culture that values inclusivity and collaboration. As a Community & Creator Relations Assistant in London, you'll enjoy a range of learning and development opportunities while being part of a family-owned company with a long-term commitment to its brands and stakeholders. With competitive compensation and benefits, along with the chance to grow within an international environment, Puig is an excellent employer for those passionate about skincare and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Dr. Barbara Sturm, Community & Creator Relations Assistant in London
✨Tip Number 1
Get to know the brand inside out! Dive into Dr. Barbara Sturm’s philosophy and products. This way, when you chat with potential creators or community members, you’ll sound like a pro and show genuine passion.
✨Tip Number 2
Engage on social media before applying! Start commenting on posts, sharing insights, and showing your enthusiasm for the brand. It’s a great way to get noticed and demonstrate your community management skills.
✨Tip Number 3
Prepare for interviews by thinking of examples where you’ve successfully managed community interactions or creator relationships. We love hearing about real experiences that showcase your skills and empathy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Dr. Barbara Sturm, Community & Creator Relations Assistant in London
Some tips for your application 🫡
Show Your Passion for Skincare:When writing your application, let your love for skincare and wellness shine through! We want to see how passionate you are about the industry and how that aligns with Dr. Sturm’s philosophy.
Be Personable and Warm:Remember, this role is all about community engagement! Use a friendly tone in your writing to reflect the warm and intelligent voice we’re looking for. Make sure your personality comes across!
Highlight Your Communication Skills:Since strong written communication is key for this position, showcase your ability to convey complex ideas simply and clearly. Give examples of how you've done this in past roles or experiences.
Tailor Your Application:Make sure to customise your application to fit the job description. Mention specific skills and experiences that relate directly to community management and creator relations. And don’t forget to apply through our website!
How to prepare for a job interview at PUIG Deutschland GmbH
✨Know the Brand Inside Out
Before your interview, dive deep into Dr. Barbara Sturm's philosophy and products. Familiarise yourself with the science behind the skincare line and how it aligns with the brand's anti-inflammatory approach. This knowledge will help you articulate how you can contribute to community engagement and creator relations.
✨Showcase Your Communication Skills
Since this role requires strong written communication, prepare examples of how you've effectively engaged with communities or creators in the past. Bring along samples of your writing that reflect a warm, educational tone, as this is crucial for responding to community messages and outreach.
✨Demonstrate Empathy and Understanding
During the interview, highlight your ability to connect with people on a personal level. Share experiences where you've successfully managed sensitive queries or provided thoughtful responses. This will show that you can embody the brand's voice and values while nurturing relationships.
✨Be Organised and Proactive
Discuss your organisational skills and how you manage multiple conversations or projects simultaneously. You might want to mention any tools or methods you use to keep track of interactions with creators and community members, as this will demonstrate your readiness for the fast-paced environment.
