Dr. Barbara Sturm, Community & Creator Relations Assistant

Location: London, LND, GB

Team: Customer Service

Job type: Permanent

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long‑term commitment to our brands and stakeholders.

The Opportunity

We are looking for a Community & Content Creator Relations Assistant to be the daily human voice of Dr. Barbara Sturm across social platforms. This role sits at the intersection of community care and content creator relationships—responsible for nurturing our audience through thoughtful, educational engagement while also supporting creator outreach and relationship management. You will ensure every interaction feels intelligent, warm, and aligned with Dr. Sturm’s science‑led, anti‑inflammatory philosophy, while helping scale meaningful creator partnerships through structured, well‑managed outreach.

What you'll get to do:

• Monitor and manage all community touchpoints across social platforms (Instagram, TikTok, YouTube, Facebook, etc.), including DMs, comments, and replies.
• Respond to community messages with educational, accurate, and engaging answers that reflect Dr. Sturm’s tone of voice and scientific authority.
• Translate complex skincare science into clear, reassuring, and human language.
• Escalate medical, sensitive, or customer‑service‑related queries to the appropriate internal teams when needed.
• Identify recurring community questions, feedback, and sentiment, and share insights with the Senior Social Media Manager and wider teams.
• Maintain response‑time SLAs to ensure our community always feels seen and valued.
• Support content creator outreach initiatives by managing initial contact and follow‑ups with potential content creators and partners.
• Maintain an organized pipeline of creators, including contact details, status tracking, and communication history.
• Draft thoughtful, personalized outreach messages that align with brand positioning and creator values.
• Act as a warm first point of contact, ensuring creators feel respected, informed, and excited to engage with the brand.
• Coordinate with the Senior Social Media Manager on creator selection, priorities, and outreach strategy.
• Support the onboarding process for content creators by sharing briefs, expectations, and next steps.

We'd love to meet you if you have:

• 1-2 years’ experience in community management, social media, or creator relations (beauty, wellness, or luxury preferred).
• Strong written communication skills with excellent attention to detail.
• Familiarity with creator platforms, social analytics, and basic CRM or tracking tools.
• Understanding of influencer/creator ecosystems and best practices.
• Ability to balance brand consistency with authentic, human interaction.
• Naturally empathetic and articulate.
• Passionate about skincare, wellness, and science‑led beauty.
• Exceptionally organised, with the ability to manage multiple conversations and relationships at once.
• Confident writing in a refined, warm, and educational tone.
• Comfortable working across social platforms and staying on top of fast‑moving conversations.
• Collaborative and proactive, with a solutions‑first mindset.

We welcome Creators Of All Kinds. If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview.

A few things you'll love about us:

• An entrepreneurial, creative and welcoming work culture.
• A range of learning and development opportunities.
• An international company with plenty of opportunities to grow.
• A competitive compensation & benefits package.

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.