Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage B2C orders and support customer care teams to ensure smooth operations.
- Company: Join Puig, a family-owned leader in fashion and beauty with iconic luxury brands.
- Benefits: Enjoy competitive pay, learning opportunities, and a creative work culture.
- Why this job: Be part of a passionate team making a positive impact in the beauty industry.
- Qualifications: Experience in customer care, SAP knowledge, and strong organisational skills.
- Other info: Diverse and inclusive environment with great career growth potential.
The predicted salary is between 30000 - 50000 £ per year.
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family‑owned company with a long‑term commitment to our brands and stakeholders. Our brand portfolio consists of Carolina Herrera, Christian Louboutin, Dries Van Noten, Rabanne, Jean Paul Gaultier, Kama Ayurveda, Byredo, Penhaligons, L’Artisan Perfumery and many more.
Join a home of Love Brands, within a family company, that furthers wellness, confidence and self‑expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world.
The Customer Operations Executive is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met. You will be working on our niche brands Penhaligons, L'Artisan Perfumer and KAMA.
- Manage escalations from external consumer care team
- Provide guidance and support to the external consumer care team
- Maintain and modify the B2C orders
- Place B2C replacement orders
- Liaise and provide information to Logistic teams to resolve any delivery issues
- Liaise with Ecommerce teams to provide consumer feedback
- Liaise with IT teams to enhance consumer experience
- Returns management
- Process commercial refunds
- Manage UK Internal Orders
- Ability to deputise when necessary for the Management team, including overseeing daily Operations and making Operational decisions
We'd love to meet you if you have:
- Previous experience in a customer care facing role
- Ideally SAP software experience
- Working knowledge of Microsoft Excel
- Strong organisational skills
- Strong decision and problem solving skills
- Solid analytical and numerical skills
A few things you'll love about us:
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
Customer Operations Executive employer: PUIG Deutschland GmbH
Contact Detail:
PUIG Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Puig or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Puig's brands and values. Show your passion for their Love Brands and how you can contribute to their mission. This will make you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice common interview questions related to customer operations. Think about scenarios where you've solved problems or improved processes. Being ready with examples will boost your confidence and show you're the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Puig family.
We think you need these skills to ace Customer Operations Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and the brand shine through. We love candidates who are genuinely excited about joining our team and contributing to our Love Brands.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in customer care roles. We want to see how your skills align with what we’re looking for in a Customer Operations Executive.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at PUIG Deutschland GmbH
✨Know Your Brands
Before the interview, take some time to research Puig's portfolio of brands. Familiarise yourself with their values and unique selling points. This will not only show your enthusiasm for the role but also help you connect your experience to the specific brands you'll be working with.
✨Showcase Your Customer Care Skills
As a Customer Operations Executive, your ability to handle customer queries and escalations is crucial. Prepare examples from your previous roles where you've successfully resolved customer issues or improved processes. This will demonstrate your problem-solving skills and commitment to customer satisfaction.
✨Brush Up on SAP and Excel
Since the job mentions SAP software experience and strong Microsoft Excel skills, make sure you're comfortable discussing your proficiency in these areas. If you have any specific examples of how you've used these tools to enhance operations or analyse data, be ready to share them.
✨Emphasise Team Collaboration
The role involves liaising with various teams, so highlight your teamwork abilities. Think of instances where you've worked collaboratively to achieve a goal or overcome a challenge. This will show that you can thrive in Puig's entrepreneurial and creative work culture.
