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- Tasks: Manage B2C orders and ensure smooth customer operations.
- Company: Join Puig, a leading name in fashion and beauty with a rich heritage.
- Benefits: Enjoy competitive pay, growth opportunities, and a creative work culture.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Experience in customer service and strong organisational skills required.
- Other info: Diverse and inclusive environment with plenty of learning opportunities.
The predicted salary is between 30000 - 50000 £ per year.
Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well-known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family-owned company with a long-term commitment to our brands and stakeholders.
The Customer Operations Executive is part of a central team responsible for all the Back Office administration tasks behind B2C orders. With customers at the forefront of all our decision making, these tasks will be executed within a defined SLA, ensuring our order to cash offering is smooth and efficient and that all internal targets are met.
What you'll get to do:
- Manage escalations from external consumer care team
- Maintain and modify the B2C orders
- Place B2C replacement orders
- Liaise and provide information to Logistic teams to resolve any delivery issues
- Returns management
- Process commercial refunds
- Manage customer chargebacks
- Manage UK Internal Orders
We'd love to meet you if you have:
- Previous experience in a customer facing role
- Ideally SAP software experience
- Working knowledge of Microsoft Excel
- Strong communication and organisation skills
- Strong organisational skills and attention to detail
- Solid analytical and numerical skills
- Ability to work well on own initiative as well as part of a team
- Excellent communication and presentation skills, both verbal and written
- Ability to work in an agile, fast-paced environment
A few things you'll love about us:
- An entrepreneurial, creative and welcoming work culture
- A range of learning and development opportunities
- An international company with plenty of opportunities to grow
- A competitive compensation & benefits package
Consumer Operations Executive employer: PUIG Deutschland GmbH
Contact Detail:
PUIG Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Consumer Operations Executive
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Puig or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Puig's values and culture. Show us that you understand what makes our company tick and how you can contribute to our customer-centric approach.
✨Tip Number 3
Practice your communication skills! As a Consumer Operations Executive, you'll need to convey information clearly. Try mock interviews with friends or use online resources to sharpen your presentation skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of the Puig family.
We think you need these skills to ace Consumer Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Consumer Operations Executive role. Highlight any customer-facing roles you've had and your experience with SAP or Excel, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about working with Puig and how your background makes you a great fit for our team. Keep it engaging and personal!
Show Off Your Communication Skills: Since strong communication is crucial for this role, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t hesitate to showcase your written communication style.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PUIG Deutschland GmbH
✨Know Your Stuff
Before the interview, make sure you understand Puig's brand portfolio and their commitment to customer satisfaction. Familiarise yourself with their products and values, as this will help you connect your experience to their mission.
✨Show Off Your Skills
Highlight your previous customer-facing experience and any relevant skills, especially your knowledge of SAP and Excel. Be ready to discuss specific examples where you've successfully managed escalations or resolved delivery issues.
✨Be Organised
Since the role requires strong organisational skills, prepare to demonstrate how you manage tasks efficiently. You could share a time when you juggled multiple responsibilities and still met deadlines, showcasing your attention to detail.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, ensure you listen carefully to questions and respond thoughtfully, reflecting your strong verbal and written communication skills.
