Assistant Store Manager - Penhaligon\'s Chester

Location: Chester, GB

Job type: Permanent

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well‑known luxury brands across fashion, fragrance, makeup, skincare, and wellness.

Who We Are

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self‑expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world.

The Opportunity

We have an exciting opportunity for an Assistant Store Manager to join our Chester team. The working schedule is based on full‑time schedule working 5 days per week (37.5 hrs), Monday – Sunday inclusive. In this role, you will collaborate with the Store Manager on all aspects of running the store, assuming their duties in their absence. You will meet sales goals by analyzing available sales reports and data to determine business needs and set effective strategies. Continuously motivating sales team members, you will ensure they meet assigned sales and productivity goals. Supporting the development of Fragrance Consultants' techniques, you will ensure the utilization of fragrance profiling to maximize sales and ensure team members are fluent in all aspects of product knowledge. Demonstrating sales leadership, you will play an active role on the selling floor. You will assist in managing the client database and utilize information to increase sales and client contact. Additionally, you will manage all special events, including collection previews, client events, sale events, and centre events. Empowering Fragrance Consultants to make decisions in the customer's best interest, you will support the company's philosophy. You will also assist in maintaining staffing levels and work schedules to ensure appropriate floor coverage while controlling payroll costs.

We’d love to meet you if you have:

• Experience in a retail environment, with proven results driving sales targets and in a customer‑centric business.
• Line management experience, able to inspire teams and develop their careers within the business.
• Confident in leading and participating in HR conversations and skilled at recruiting strong teams and delivering a great candidate experience.
• Great understanding of KPIs and passionate about driving business plans to help the team to achieve results.
• Experience with clienteling and developing relationships within the local community to drive brand awareness and eventing.

A few things you’ll love about us:

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.