Byredo Field Trainer

Join a home of Love Brands, within a family company, that furthers wellness, confidence and self‑expression while leaving a better world. Working at Puig is more than a job. Feel the joy of belonging to a community of inspiring and diverse creators, thinkers, doers, entrepreneurs, and innovators. Our people are united by a passionate spirit and the aim of building Love Brands while making a positive impact in our world. Bring your energy and enthusiasm to our teams and do what you can of all kinds.

Who we are…

Puig is a major player in the worldwide fashion and beauty industry. We have a wide portfolio of well‑known luxury brands across fashion, fragrance, makeup, skincare, and wellness. Founded more than 100 years ago, Puig is a family‑owned company with a long‑term commitment to our brands and stakeholders.

The Opportunity…

As a BYREDO Field Trainer based in London, you will support the Education Manager in delivering educational, motivational, and inspirational training across BYREDO Retail and Wholesale points of sale in the UK, with a particular focus on key doors. You will act as a Brand Ambassador, supporting events and activations as required.

Key Responsibilities

• Develop and support Brand Ambassadors (BAs) to ensure service and selling standards reflect the best in luxury and niche retail.
• Conduct in‑store training on product knowledge and sales techniques, adapting and creating content for optimal knowledge retention.
• Collaborate closely with the Education Manager and Retail team to drive productivity and sales through aligned service standards.
• Support and execute the onboarding journey for new BAs, ensuring all tools and assets are updated and delivered promptly.
• Assist with induction and training for temporary and agency teams across BYREDO retail stores and wholesale doors.
• Contribute to face‑to‑face, classroom trainings and the annual conference.
• Regularly assess BAs and implement educational solutions as needed.
• Ensure BAs are digitally and socially engaged, confident in using Puig & BYREDO platforms (e.g., Brand Experience, Teams, BYR Client), and celebrate their results.
• Build relationships with customers and BAs to influence brand product purchases.
• Support and coordinate store events as required.
• Stay informed on key industry trends and lead by example.
• Conduct fragrance or makeup trainings, workshops, and masterclasses to enhance customer and BA engagement.
• Provide in‑store coaching and feedback to support cross‑selling and increase KPIs.
• Identify and implement new educational initiatives and update training assets in line with market needs.
• Manage special projects or ad‑hoc requests to support BYREDO.
• Maintain and update the educational calendar to reflect business needs.

We\’d love to meet you if you have…

• Previous experience working within luxury beauty industry.
• Genuine passion and knowledge for the industry specifically service excellence, storytelling and customer journey in Niche Beauty and Fragrance.
• Previous experience in a training or coaching team, delivering effective training.
• Agile and able to adapt to the ever‑changing needs of the Puig in UK Teams.
• Ability to deliver skill‑led trainings or demonstrations.
• Excellent interpersonal skills, articulate and motivational presentation skills.
• Ability to develop effective working relationships, both internally & externally and be a good team player.
• A good understanding of niche and luxury retail management.
• Excellent time management skills and the ability to prioritize effectively and work under pressure.
• Demonstrate a pro‑active attitude and flexible approach.
• Required IT skills (Excel, PowerPoint, Digital training platforms).

A few things you\’ll love about us

• An entrepreneurial, creative and welcoming work culture.
• A range of learning and development opportunities.
• An international company with plenty of opportunities to grow.
• A competitive compensation & benefits package.

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Job Segment: Brand Ambassador, Marketing