At a Glance
- Tasks: Ensure smooth running of EPOS systems and support colleagues with technical queries.
- Company: Join Pughs Garden Village, a thriving family-owned business.
- Benefits: Enjoy staff discounts, training opportunities, and a supportive work environment.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Be part of a dynamic team and make a real impact in retail operations.
- Qualifications: Experience with EPOS systems and strong IT skills are essential.
The predicted salary is between 30000 - 34700 £ per year.
As our EPOS Administrator, you will be responsible for ensuring the smooth running of our electronic point of sale (EPOS) systems, supporting colleagues with technical queries, maintaining accurate pricing and product records, and assisting with stock control processes. Pughs Garden Village is seeking a proactive and detail-focused EPOS Administrator to support our retail and restaurant operations across our Radyr, Wenvoe Garden Villages, and Rogerstone, and Abergavenny Garden Kitchens.
Responsibilities
- Maintain and update product listings, descriptions, barcodes, and pricing within the EPOS system.
- Set up and monitor seasonal promotions and pricing updates.
- Set up and monitor Category / supplier performance reports Weekly, Monthly & YTD.
- Liaise with Pugh's buyers and suppliers to ensure accurate product data is created and maintained.
- Support till operations and troubleshoot till, scanner, and EPOS-related issues.
- Generate and distribute price barcode labels.
- Monitor and investigate stock discrepancies.
- Assist with stock takes and inventory audits using the EPOS system.
- Train and support retail colleagues in till operation and EPOS procedures.
- Work closely with the IT and EPOS providers to resolve technical issues.
- Provide excellent customer service and support front-of-house activities when required.
- Travel between Radyr, Wenvoe, and other Pugh's business locations as required.
Qualifications
- Experience using EPOS systems within a retail environment.
- Excellent attention to detail and a high level of accuracy.
- Strong IT skills, including Microsoft Excel (Pivot Tables & Formulas) and inventory management systems.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organisational and multitasking abilities.
- Flexibility to work weekends and bank holidays to support planned projects (new store launch, events).
- A full UK driving licence and ability to travel between business locations.
- Garden centre or horticultural retail experience would be advantageous but is not essential.
Benefits
- Full-time permanent role working 37.5 hours per week.
- Monthly pay.
- Staff discount.
- Opportunities for training and development.
- The chance to work within a successful and growing family-owned business.
- A varied and rewarding role supporting multiple areas of the business.
- A supportive, friendly working environment.
- Staff discounts ranging from 10%-50% off in the garden centre, food halls and cafés.
- Free on-site parking.
- Wide range of training provided.
- Staff health & well-being support scheme.
- Pensions scheme.
- Uniform allowance.
- Yearly personal developmental reviews.
- Staff prizes and giveaway.
EPOS Administrator in Wenvoe employer: Pugh's Garden Village
Pughs Garden Village is an exceptional employer, offering a supportive and friendly working environment where employees can thrive. As an EPOS Administrator, you will enjoy a varied role with opportunities for training and development, alongside generous staff discounts and a commitment to employee well-being. Join our family-owned business and be part of a growing team that values your contributions and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land EPOS Administrator in Wenvoe
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Pugh's Garden Village, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Pugh's Garden Village!
We think you need these skills to ace EPOS Administrator in Wenvoe
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Pugh's Garden Village, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Pugh's Garden Village and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Pugh's Garden Village that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Pugh's Garden Village
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
