At a Glance
- Tasks: Lead and manage a global residential portfolio with high-performing teams.
- Company: Join a prestigious team supporting a Forbes Council CEO.
- Benefits: Competitive salary, performance bonuses, and comprehensive benefits package.
- Other info: Remote work with opportunities for professional growth and development.
- Why this job: Make a real impact in luxury hospitality and property management.
- Qualifications: 5+ years in luxury operations, team leadership, and problem-solving skills.
The predicted salary is between 140000 - 175000 £ per year.
We are hiring an operations leader to take full ownership of an international residential portfolio on behalf of a Forbes Council CEO. You will combine hands-on property and asset oversight with the leadership skills to build and manage high-performing teams across multiple locations.
What You Will Own:
- People: One consistent service standard, live across every property — delivered by household teams of drivers, chefs, housemaids, property maintenance crews, and gardeners, whom you lead and develop directly, with full accountability for scheduling, performance, and all employment decisions, run without day-to-day direction from the principal.
- Property and Assets: A portfolio that runs without surprises — no asset or service failure reaches the principal — and a standardised House Manual and SOP system built so the next property onboards with zero disruption.
- Vendors and Budgets: A vendor portfolio renegotiated to clear cost-discipline targets, with single-point accountability for providers, contracts, and spend.
The two core problems this role exists to solve:
- Primary: Operational truth across a remote portfolio: Full visibility into an international residential portfolio, managed remotely with minimal travel. Design and operate the verification, reporting, and escalation systems that surface what routine reports do not — so that no asset failure, service lapse, or operational risk reaches the principal.
- Secondary: A standard that holds independently of any individual: One service standard, codified into portable systems — verification cadences, escalation triggers, coverage models, and onboarding frameworks — so that quality holds across properties, jurisdictions, and staff turnover, and each new property enters the framework with zero disruption.
What You Bring:
- A track record of identifying and resolving operational problems before being asked — you see what needs to happen and close it out without waiting for instruction.
- Five or more years in private residential management, luxury hospitality operations, or a comparable high-service environment.
- Experience leading and developing teams of ten or more.
- Direct accountability for people operations, including scheduling, performance management, and employment decisions.
- Working fluently with AI tools in a professional setting.
- Oversight of multiple properties across more than one country.
- Experience working with or supporting high-net-worth principals.
- Track record of building operational systems from scratch.
- Strong vendor management and budget discipline.
- Fluent in English. Additional languages are a plus.
Preferred:
- Formal credentials in hospitality or residential management from a recognised institution.
- Experience in onboarding new properties into an established operational framework.
- Familiarity with property automation and smart home technology.
Estate Operations Director in Brighton employer: Puffy
Puffy is an exceptional employer that champions innovation and creativity in a remote-first environment, offering a unique opportunity to lead cutting-edge AI-driven design initiatives. With a strong focus on employee growth, you will have access to mentorship and resources that foster professional development, all while collaborating with a talented team dedicated to shaping the future of e-commerce. Join us to be part of a dynamic culture that values your contributions and encourages you to push the boundaries of design.
StudySmarter Expert Advice🤫
We think this is how you could land Estate Operations Director in Brighton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Puffy. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Puffy
Don't be shy about reaching out to Puffy directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Estate Operations Director in Brighton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Puffy and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Puffy
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
