At a Glance
- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for guests.
- Company: Join the UK's largest operator of pubs, bars, and late-night venues.
- Benefits: Enjoy discounts, flexible working, and early access to your wages.
- Other info: Work in a historic pub with great career growth opportunities.
- Why this job: Be part of a vibrant team and make memorable moments for our guests.
- Qualifications: No experience needed, just a passion for teamwork and customer service.
The predicted salary is between 11 - 16 £ per hour.
Location - Sir John Balcombe
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
At Sir John Balcombe, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.
- Help prepare and serve our delicious food and drinks at Sir John Balcombe.
- Offer friendly recommendations to enhance the guest experience.
- Contribute to maintaining a clean and safe environment for guests and team members.
A little bit about us…
We are part of a handpicked, small batch of British pubs, designed to be welcoming spaces for both casual visitors and regulars. Our focus is creating memorable moments in a vibrant, social environment where people can unwind, connect, and enjoy. We offer well-loved traditional food and drink, made with care and served in a way that feels like home. We’re dedicated to offering a warm, authentic experience where good food, good drink, and great company always take centre stage.
On the historic site of the first Lord's cricket ground, just a stone’s throw from Marylebone and Baker Street stations, is The Sir John Balcombe. Tradition is at the heart of what we do, serving indulgent pub classics like Sunday roasts, warming pies and decadent desserts with a luxury twist. But, our wide selection of cask and craft ales, wines, spirits and cocktails are what makes us such a well-loved pub, providing the perfect experience in London no matter the occasion, from private-hire events to after-work drinks and everything in between.
What’s in it for you?
- Reward Card via the MiXR App – 25% off and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Sir John Balcombe directly.
Front of House Team Member employer: Pubsmiths
Pubsmiths is an excellent employer, offering a vibrant and dynamic work environment at The Argyle in Greater London. With a strong focus on employee growth and development, team members enjoy benefits such as a Reward Card and corporate discounts, all while being part of a culture that values exceptional guest experiences and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Get to know the venue! Before your interview, pop by Sir John Balcombe and soak up the atmosphere. Familiarising yourself with the place will help you connect better during your chat and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As a Front of House Team Member, you'll be interacting with guests all day. Think about how you can create a positive experience for them and be ready to share examples of how you've done this in the past.
✨Tip Number 3
Show your enthusiasm! When you apply through our website, let your personality shine through. Share why you want to work at Sir John Balcombe and how you can contribute to the vibrant atmosphere we pride ourselves on.
✨Tip Number 4
Follow up after your interview! A quick thank-you message can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values at Sir John Balcombe.
Tailor Your Application:Make sure to tailor your application to the Front of House Team Member role. Highlight any relevant experience you have in hospitality or customer service, and mention how you can contribute to creating a positive experience for our guests.
Keep It Clear and Concise:While we love a good story, keep your application clear and to the point. Use simple language and structure your thoughts well, so it’s easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pubsmiths
✨Know the Venue
Before your interview, take some time to familiarise yourself with Sir John Balcombe. Understand its vibe, menu, and what makes it special. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Show Your People Skills
As a Front of House Team Member, your ability to connect with guests is key. During the interview, share examples of how you've provided excellent customer service in the past. Highlight any experiences where you’ve gone above and beyond to create a positive experience for others.
✨Embrace Inclusivity
Stonegate Group values diversity and inclusivity. Be prepared to discuss how you can contribute to a welcoming environment for all guests and team members. Share any personal experiences or insights that demonstrate your commitment to embracing individuality.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team culture, training opportunities, or how they celebrate successes. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
