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- Tasks: Lead a team to create an unforgettable guest experience in a vibrant pub.
- Company: A popular British pub in Greater London with a welcoming atmosphere.
- Benefits: Flexible hours, discounts, and personal development opportunities.
- Why this job: Join a fun team and make a real difference in guest satisfaction.
- Qualifications: Leadership experience and must be 18 or over for alcohol sales.
- Other info: Inclusive workplace with a focus on teamwork and growth.
The predicted salary is between 24000 - 36000 £ per year.
A popular British pub in Greater London is seeking an experienced Front of House Team Leader to enhance the guest experience and lead a dedicated team. You will be responsible for smooth operation while fostering a welcoming environment.
Ideal candidates should have leadership experience and be 18 or over due to alcohol sales. This role also offers flexible working hours, discounts, and opportunities for personal development within an inclusive workplace.
Front of House Lead - Drive Guest Experience employer: Pubsmiths
Contact Detail:
Pubsmiths Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Lead - Drive Guest Experience
✨Tip Number 1
Network like a pro! Chat with friends, family, or even regulars at your local pub. You never know who might have a lead on a Front of House role or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for guest experience shine through. Share stories that highlight your leadership skills and how you've created a welcoming environment in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to pubs you admire and express your interest in working with them. A friendly email can go a long way!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s super easy to navigate, so you can focus on landing that Front of House Lead role without any hassle.
We think you need these skills to ace Front of House Lead - Drive Guest Experience
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your experience. A bit of humour or a personal touch can make your application stand out.
Tailor Your Experience: Make sure to highlight your leadership experience and any relevant skills that align with the role. We’re looking for someone who can enhance the guest experience, so share specific examples of how you've done this in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the perfect fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pubsmiths
✨Know the Venue
Before your interview, take some time to research the pub. Familiarise yourself with its menu, atmosphere, and any recent events or promotions. This will not only show your genuine interest but also help you tailor your answers to align with their values and guest experience goals.
✨Showcase Your Leadership Skills
As a Front of House Lead, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service. Be ready to discuss how you can inspire and motivate your team to enhance the guest experience.
✨Emphasise Guest Experience
Since the role focuses on driving guest experience, think about what that means to you. Prepare to share your ideas on creating a welcoming environment and how you would handle difficult situations with guests. Highlight any previous roles where you’ve gone above and beyond to ensure customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the role. Inquire about the pub's approach to staff development, how they measure guest satisfaction, or what a typical day looks like for the Front of House Lead. It’s a great way to demonstrate your interest and gather valuable insights.
