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For Companies At a Glance
- Tasks: Lead and inspire the team to create unforgettable guest experiences.
- Company: Join Stonegate Group, the UK's largest pub operator with a vibrant culture.
- Benefits: Enjoy discounts, flexible working, and early access to wages.
- Why this job: Be part of a welcoming environment that values good food, drink, and company.
- Qualifications: Must be 18+ with experience in hospitality and a passion for service.
- Other info: Opportunity to work in a historic pub with a rich background.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Location – Crutched FriarÂ
Front of House Team LeaderÂ
About UsÂ
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few.  We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The OpportunityÂ
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Crutched Friar. Â
Can you…Â
- Work alongside the management team to bring our shared vision to life.Â
- Help maintain smooth operations and consistency.Â
- Foster a warm and welcoming environment where guests feel comfortable and valued.Â
A little bit about us…Â
We are part of a handpicked, small batch of British pubs, designed to be welcoming spaces for both casual visitors and regulars. Our focus is creating memorable moments in a vibrant, social environment where people can unwind, connect, and enjoy. We offer well-loved traditional food and drink, made with care and served in a way that feels like home. We’re dedicated to offering a warm, authentic experience where good food, good drink, and great company always take centre stage. The Crutched Friars (cross-bearing brethren) was a Roman Catholic order which settled on this site in 1249. The order was suppressed by Henry VIII during the dissolution of the monasteries, and today, named after the staff they carried, surmounted by a crucifix, our delightful pub sits in their place. Though steeped in history, our pub offers far more than just a fascinating past. With a vast menu of British classics and unique indulgences served alongside a wide selection of cask and craft ales, wines, spirits and cocktails, we\’re the perfect spot for a little rest and relaxation in the city. Â
What\’s in it for you?Â
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed PubsÂ
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team LeadersÂ
- VIP entry to our Pubs and BarsÂ
- Stonegate Hotel DiscountsÂ
- Flexible workingÂ
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental InsuranceÂ
- Stream – Early access to your earned wagesÂ
- Award winning development programmesÂ
To be considered for the Front of House Team Leader position at Crutched Friar you must be 18 or over as the roles involves the sale of alcohol.Â
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Crutched Friar directly.Â
Job Reference: CL1482086LonFOHTL
Front of House Team Leader employer: Pubsmiths - Stonegate Group
Contact Detail:
Pubsmiths - Stonegate Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader
✨Tip Number 1
Familiarise yourself with the Crutched Friar's history and menu. Understanding the unique aspects of our pub will help you connect with the team and guests, showcasing your passion for the role.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've motivated teams in previous roles. Highlighting your ability to foster a positive environment will resonate well with us.
✨Tip Number 3
Engage with our social media platforms and community events. Showing that you're already part of the Crutched Friar experience can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would handle specific guest scenarios. Being ready with real-life examples will demonstrate your problem-solving skills and commitment to excellent service.
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Front of House Team Leader position. Tailor your application to highlight your relevant experience in leading teams and delivering exceptional guest experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to hospitality and team leadership. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to motivate and manage a team.
Write a Personalised Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of the Crutched Friar's values. Mention specific examples from your past experiences that showcase your ability to create a welcoming environment and maintain smooth operations.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a front-of-house role.
How to prepare for a job interview at Pubsmiths - Stonegate Group
✨Show Your Leadership Skills
As a Front of House Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts, showcasing your leadership style.
✨Understand the Company Culture
Familiarise yourself with the ethos of Crutched Friar and Stonegate Group. Highlight your alignment with their values of creating a warm and welcoming environment, and be ready to discuss how you can contribute to maintaining that atmosphere.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about situations where you've had to handle difficult guests or ensure smooth operations during busy periods, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Front of House team to demonstrate your enthusiasm for the position.
