PubNub powers the world's most engaging real-time experiences—including chat, live updates, and interactive applications—for more than 2,000 companies, including Verizon, Autodesk, Zillow, and Dropbox. Our global data network processes trillions of messages each month with sub-100 ms latency across 15+ data centers. As our Customer Lifecycle Marketing Manager, you'll own the marketing programs that help customers adopt more of our platform, realize greater value, expand their usage, and stay engaged throughout their journey.
You'll lead lifecycle marketing initiatives focused on customer health, retention, expansion, and re-engagement, working closely with Customer Success, Account Managers, and our Go-to-Market Engineering (GTME) team. Success in this role means improving Net Revenue Retention (NRR), reducing preventable churn, and creating a steady pipeline of expansion opportunities across our existing customer base.
If you enjoy turning customer insights and product usage data into relevant, well-timed marketing programs, this is a high-impact opportunity with significant ownership and room to grow.
Identify customer expansion signals using data.
Create ROI reports and value summaries for Account Managers.
Execute multi-team penetration campaigns within enterprise accounts.
Partner closely with Customer Success and Account Managers.
Measure lifecycle program performance and optimize results.
3+ years in B2B SaaS lifecycle, customer, or retention marketing.
~ Experience marketing to developer-focused audiences.
~ Data-driven approach to segmentation, timing, and measurement.
~ Hands-on experience with CRM and marketing automation.
~ Strong cross-functional collaboration with Customer Success and Sales.
Experience using product usage data.
Background driving expansion and Net Revenue Retention.
Experience supporting developer or technical customer bases.
Experience marketing to enterprise customers.
We work across teams to solve meaningful challenges, create exceptional customer experiences, and build technology that powers real-time applications used around the world.
As a remote-first company, we value flexibility, collaboration, and continuous learning. We offer competitive compensation and thoughtfully designed benefits to support your success and well-being.
This is a fully remote position, with employment provided through an Employer of Record (EOR). If you're excited about creating marketing programs that strengthen customer relationships, increase product adoption, and drive long-term growth, we'd love to hear from you. Join PubNub and help customers unlock the full potential of real-time technology.
Remote Customer Lifecycle Marketing Manager in Fort William employer: PubNub
At PubNub, we pride ourselves on being a people-first company that fosters a collaborative and innovative work culture. As a remote-first employer, we offer flexibility and continuous learning opportunities, allowing you to thrive alongside passionate colleagues while making a meaningful impact in the real-time application space. With competitive compensation and thoughtfully designed benefits, including equity options, we are committed to supporting your success and well-being as you help shape the future of technology.
