At a Glance
- Tasks: Manage technical integrations and optimise performance for leading publishers on our platform.
- Company: Join a dynamic team at PubMatic, a leader in ad technology.
- Benefits: Enjoy a competitive salary, hybrid working, and comprehensive health benefits.
- Other info: Embrace a collaborative culture with excellent career development opportunities.
- Why this job: Make a real impact by solving complex problems in a high-growth environment.
- Qualifications: Experience in programmatic advertising and strong analytical skills are essential.
About the Role
Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform. As a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands‑on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth. If you enjoy solving complex problems, working cross‑functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high‑growth environment.
What You’ll Do
- Own publisher account set‑up and manage Tier 1 omnichannel accounts on the PubMatic platform
- Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
- Provide responsive, high‑quality support within defined SLAs, troubleshooting and resolving technical issues
- Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations
- Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
- Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency
- Respond to and resolve integration issues, discrepancies, and brand safety escalations
- Generate and interpret performance reports, turning data into clear client insights
- Build strong client relationships, identifying growth opportunities and supporting revenue targets
What You’ll Bring
- Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
- Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
- Strong analytical skills, with experience working with complex datasets to identify trends and root causes
- Confidence using Excel for analysis and reporting
- Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous
- Ability to manage onboarding, client support, and optimisation simultaneously
- Clear communication skills, with the ability to explain technical concepts to a range of audiences
- A structured, detail‑oriented approach and a collaborative mindset
If this role aligns with your experience and career interests, we value potential, transferable skills, and diverse perspectives alongside direct experience.
Additional Information
Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good‑faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non‑discriminatory criteria such as experience, skills, and location. On‑Target Earnings (OTE): (base + variable) - £60,000 – £70,000
Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.
Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities.
Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Publisher Technical Account Manager (AdTech) employer: PubMatic
At PubMatic, we pride ourselves on being a 'Great Place to Work' for over a decade, offering a vibrant and inclusive culture that empowers our employees. As a Senior Client Services Partner in London, you'll enjoy exceptional benefits including private medical insurance, generous leave policies, and opportunities for professional growth, all while collaborating in a dynamic environment that values diversity and innovation. Join us to make a real impact in the digital advertising landscape and thrive in a supportive workplace that prioritises your wellbeing.
