At a Glance
- Tasks: Manage publisher accounts and optimise performance on the PubMatic platform.
- Company: Join a leading ad tech company focused on client success and innovation.
- Benefits: Competitive salary, hybrid working, comprehensive healthcare, and professional development opportunities.
- Other info: Embrace diversity and enjoy a collaborative office culture with regular team activities.
- Why this job: Make a real impact by solving complex problems in a high-growth environment.
- Qualifications: Experience in programmatic advertising and strong analytical skills required.
The predicted salary is between 60000 - 70000 £ per year.
Join PubMatic’s Customer Success team in EMEA and play a key role in helping leading publishers maximise the value of our platform. As a Customer Success Operations Manager, you’ll sit at the intersection of ad technology, client success, and operational delivery. You’ll manage technical integrations, optimise performance, and act as a trusted partner to publishers across the region. This is a hands-on role where your expertise in programmatic and troubleshooting will directly impact client outcomes and revenue growth. If you enjoy solving complex problems, working cross-functionally, and turning technical insight into measurable results, this role offers both ownership and visibility in a high-growth environment.
What You’ll Do
- Own publisher account set-up and manage Tier 1 omnichannel accounts on the PubMatic platform
- Deliver seamless technical integrations, ensuring projects are completed on time and to a high standard
- Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues
- Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations
- Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans
- Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency
- Respond to and resolve integration issues, discrepancies, and brand safety escalations
- Generate and interpret performance reports, turning data into clear client insights
- Build strong client relationships, identifying growth opportunities and supporting revenue targets
What You’ll Bring
- Experience in programmatic advertising, such as Header Bidding, ORTB, RTB/PMP, or ad networks
- Familiarity with SSPs, Prebid wrappers, ad servers (e.g. GAM), and multiple ad formats is beneficial
- Strong analytical skills, with experience working with complex datasets to identify trends and root causes
- Confidence using Excel for analysis and reporting
- Understanding of web technologies (e.g. HTML, JavaScript) and debugging tools such as browser consoles, Charles, or Fiddler is advantageous
- Ability to manage onboarding, client support, and optimisation simultaneously
- Clear communication skills, with the ability to explain technical concepts to a range of audiences
- A structured, detail-oriented approach and a collaborative mindset
If this role aligns with your experience and career interests, we encourage you to apply — even if you do not meet 100% of the criteria. We value potential, transferable skills, and diverse perspectives alongside direct experience.
Additional Information
Compensation Disclosure: In line with applicable EU pay transparency legislation, the range below reflects PubMatic’s good-faith estimate of the total compensation for this role in the relevant market. Final offers are determined using objective, non-discriminatory criteria such as experience, skills, and location.
On-Target Earnings (OTE): (base + variable) - £60,000 – £70,000
Hybrid Working: Employees operate on a hybrid schedule of three days in the office and two days working remotely.
Benefits & Employee Experience: Our benefits package supports employees’ health, wellbeing and professional growth. It includes comprehensive healthcare coverage, income and family support, generous paid leave, development opportunities, wellness initiatives, and a collaborative office environment with regular team and community activities.
Diversity & Inclusion: PubMatic is proud to be an equal opportunity employer. We value, promote, and celebrate diversity and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Customer Success Operations Manager in London employer: PubMatic
At PubMatic, we pride ourselves on being a 'Great Place to Work' for over a decade, offering a vibrant and inclusive culture that empowers our employees. As a Senior Client Services Partner in London, you'll enjoy exceptional benefits including private medical insurance, generous leave policies, and opportunities for professional growth, all while collaborating in a dynamic environment that values diversity and innovation. Join us to make a real impact in the digital advertising landscape and thrive in a supportive workplace that prioritises your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Operations Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PubMatic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PubMatic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Operations Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PubMatic:Your cover letter is your chance to shine! Tell us why you want to work at PubMatic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PubMatic!
How to prepare for a job interview at PubMatic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
