At a Glance
- Tasks: Welcome guests with warmth and deliver exceptional service throughout their stay.
- Company: Join a unique lifestyle hotel redefining hospitality with character and intent.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Dynamic team environment with opportunities to learn across various departments.
- Why this job: Be part of an exciting journey creating memorable experiences for guests.
- Qualifications: Passion for hospitality and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
Front of House Assistant Locke at Broken Wharf
About the job
Front of House Assistant - Locke at Broken Wharf Millennium Bridge As a Front of House Assistant, you'll be one of the first faces our guests see, creating a warm welcome and delivering great service throughout their stay.
From check-in to check-out, you'll help ensure every guest enjoys a seamless experience while supporting the wider hotel operation.
If you're passionate about hospitality, enjoy working with people and thrive in a fast-paced, team-focused environment, then this is the place for you.
THE STAGE IS SETThe stage is set for something different.
We don’t run conventional hotels; we build places with character and intent.
What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter.
As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive.
Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.
Guests come to rest, work, or escape.
Comfort is a given - great beds, hot showers, genuine service.
But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.
This is our backdrop.
We’re on an exciting journey, step on stage and play your part.
- THE WORK IN YOUR HANDS
- Welcome every guest with genuine warmth, personality and professionalism.
- Deliver seamless check-ins, check-outs, reservations and guest support.
- Share local knowledge and personalised recommendations to enhance every stay.
- Host our vibrant public spaces, creating a welcoming atmosphere and resolving guest queries with confidence.
- Provide outstanding food and beverage service across our restaurant, bar, breakfast and grab-and-go outlets.
- Keep our hotel looking its best, maintaining high standards of presentation, cleanliness and safety.
- Support events, hotel activations and work flexibly across departments to meet the needs of the business.
- Be a collaborative team player who brings energy, positivity and a passion for creating unforgettable guest experiences.
Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.
- THE FIRE YOU CARRY
- Passion for hospitality and delivering memorable guest experiences
- Positive, energetic, and adaptable personality
- Strong communication skills and confidence in guest interaction
- Ability to multi-task and remain calm under pressure
- Willingness to learn across multiple operational areas
- YOUR PROVEN TRACK
- Previous hotel reception experience
- Experience in food and beverage services is desirable
- Experience using PMS and POS systems
- WHAT WE LOOK FOR
We’re here to rethink what a modern lifestyle hotel can be.
That takes pace, creativity, and people who enjoy working with purpose.
If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here.
We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.
Skills can be taught.
Mindset can’t.
There’s no single template for success here - just the right approach and willingness to grow.
Front of House Assistant Locke at Broken Wharf employer: Publituris Hotelaria
Publituris Hotelaria is an attractive employer due to its commitment to professional development and a supportive work culture. Employees are encouraged to take initiative and contribute to creating memorable guest experiences. The company values teamwork and offers opportunities for growth within the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Assistant Locke at Broken Wharf
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Publituris Hotelaria. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Publituris Hotelaria
Don't be shy about reaching out to Publituris Hotelaria directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Assistant Locke at Broken Wharf
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Publituris Hotelaria and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Publituris Hotelaria
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
