Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for clients and ensure a positive experience.
- Company: Join Publitek, a dynamic company focused on client support.
- Benefits: Enjoy unlimited holiday, employee healthcare, and career progression opportunities.
- Other info: Work mostly onsite and engage with various platforms like Adobe Commerce and WordPress.
- Why this job: Make a real difference in client satisfaction while developing your skills.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 25000 - 32000 £ per year.
Publitek is looking for a Customer Service Advisor in Leicester to join the Client Support and Infrastructure Desk. This role involves being the first point of contact for clients, triaging support requests, and ensuring a positive client experience. You will work mostly onsite, engage with clients professionally, and support various platforms such as Adobe Commerce and WordPress.
Qualifications include strong communication skills and experience in customer service. The position offers potential for career progression and several benefits including unlimited holiday and employee healthcare.
Hybrid Customer Support Advisor – Leicester Desk employer: Publitek
Contact Detail:
Publitek Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Support Advisor – Leicester Desk
✨Tip Number 1
Make sure you research Publitek and their values before your interview. Knowing what they stand for will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about client interaction, try role-playing common customer scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Don’t forget to highlight your experience with platforms like Adobe Commerce and WordPress during your discussions. Showing that you’re familiar with these tools can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Hybrid Customer Support Advisor – Leicester Desk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you can bring a positive client experience to the table, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Support Advisor role at Publitek. We love seeing genuine enthusiasm and how you connect with our values.
Showcase Your Tech Savvy: Since you'll be supporting platforms like Adobe Commerce and WordPress, mention any experience you have with these tools. We appreciate candidates who are comfortable with technology and can adapt quickly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Publitek
✨Know Your Stuff
Familiarise yourself with the platforms you'll be supporting, like Adobe Commerce and WordPress. Being able to discuss these tools confidently will show that you're prepared and genuinely interested in the role.
✨Practice Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your responses and ensure you come across as professional and approachable.
✨Showcase Your Customer Service Experience
Prepare specific examples from your past roles where you've successfully handled customer inquiries or resolved issues. This will demonstrate your ability to triage support requests effectively and ensure a positive client experience.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or career progression opportunities. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.