Digital Project Manager in Leicester

Williams Commerce is a digital agency, established for 15 years and part of the Next15 Communications group, a UK PLC with a global footprint across 50 offices in 15 countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business.

We are looking for an experienced Digital Project Manager to lead the delivery of complex digital platforms, from initial discovery through to launch and optimisation. You will be the central point of coordination between clients, our teams, and external partners, ensuring you keep project timelines running smoothly, within budget, and aligned with commercial and user-focused goals. Comfortable managing multiple workstreams, you will bring structure, clarity, and momentum to quickly moving digital programmes. Reporting to the Head of Projects, you will align ongoing client delivery with departmental capacity and processes, playing an important role in client success, satisfaction, and retention.

As a Digital Project Manager at Williams Commerce, you will:

• Plan, scope, manage, and deliver digital projects across CMS and eCommerce platforms
• Oversee project timelines, budgets, scope, and resourcing across multiple concurrent projects
• Be a primary contact for clients and senior partners
• Scope, manage, and deliver digital solutions, including greenfield builds and continuous development programmes
• Translate requirements into clear briefs, user stories, delivery plans, and documentation
• Lead delivery ceremonies including kick-offs, stand-ups, sprint planning, and retrospectives
• Set realistic schedules and allocate internal and external resources, adjusting plans in-flight
• Identify, manage, and resolve risks, dependencies, issues, and change requests, including budget and timeline adjustments
• Help ensure good quality checks and a smooth process through to launch
• Optimise delivery against a performance framework aligned to client digital goals, including commercial KPIs, customer acquisition and engagement, Core Web Vitals, accessibility, SEO, and sustainability
• Collaborate with cross-functional teams (Marketing, Design, BA, QA, Development, and Project Management) to deliver programmes of work efficiently
• Track performance, report on progress, and drive continuous improvement in delivery processes
• Deliver an excellent level of client service by defining objectives, managing expectations, and building trusted relationships

You will bring:

• Experience managing digital projects in an agency or in-house environment
• At least 3-5 years' experience delivering digital and eCommerce projects from requirements gathering through post-launch optimisation
• Experience with digital delivery disciplines, including UX, design, development, content, and QA
• Client-facing experience delivering digital services in a structured environment
• Experience working with Agile, Scrum, or hybrid delivery methodologies
• Experience in coordinating different projects and supporting team members with a range of skills
• In-depth technical knowledge of at least one eCommerce platform (e.g. Magento, Shopify, BigCommerce), including third-party integrations (e.g. ERP, PIM)
• Work familiarity with data, including user research, behavioural analytics, or complex product catalogues
• Communication and stakeholder management experience, with the ability to adapt your style from C-level stakeholders to delivery teams
• A clear and organised way of working, with an emphasis on finding solutions

And in return, Williams Commerce offers:

• Unlimited holiday (paid annual leave)
• Employee health care (after one year's service)
• Professional development
• EAP Program
• Pension Scheme
• Healthcare and pension plans
• Discounted city parking
• Free snacks
• Cycle Scheme, Shops and restaurant discounts, referral schemes

Williams Commerce recognises that managing diversity is a continuous process of improvement and not a one-off initiative. Therefore, we develop and review our diversity strategy on an annual basis to support the achievement of business goals, including ways of addressing the diverse needs of our clients. As a growing, global company, we focus on fairness and inclusion, ensuring that merit, competence, and potential are the basis for all decisions about recruitment, development and appraisals. Williams Commerce takes pride in keeping up to date with employment law and best practice when promoting equal opportunities and ensuring a diverse workforce.