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- Tasks: Support campus safety and compliance while coordinating contractor activities.
- Company: Join Coventry University Group, a global leader in education.
- Benefits: Competitive salary, generous leave, pension contributions, and discounts.
- Why this job: Make a difference in a vibrant educational environment while developing your skills.
- Qualifications: Strong admin experience, excellent communication, and customer service skills required.
- Other info: Embrace diversity and inclusion in a supportive workplace culture.
The predicted salary is between 26844 - 30252 £ per year.
Join to apply for the Contract Support Officer role at PublishingCrossing. Location: Coventry, England, United Kingdom. Salary: Competitive starting salary range from £26,844 up to £30,252 per annum (dependent upon experience) with the potential to progress. A discretionary range for candidates with exceptional experience can be discussed/considered.
Our Mission: Coventry University Group is a global education group with a mission of Creating Better Futures. Driven by our passion and belief that through education, equity, and innovation our students, people, and communities are empowered to transform their lives and the world around them. Our people are at the heart of what we do and are key to our success; we each play a key role in making a difference and embrace the challenge to improve the lives of our communities.
The Role: The Contract Support Officer reports into the Estates Access Control Manager and is responsible for the processes that support the move toward a compliant and safe campus, ensuring we operate within the regulatory frameworks that are designed to support the operation and function of the Estates department. The role requires the Contract Support Officer to be able to move seamlessly between CAFM system, CDE, access control and key management systems, ensuring accuracy and compliance at all times. As the first point of contact for visitors, the Contract Support Officer will need to be an excellent coordinator and communicator, dealing with the physical arrival of contractors on site and ensuring compliance with Coventry University Group induction and work permit processes. All works must be diarised and coordinated with the relevant University contact, and details entered on the CAFM system to ensure we can monitor the arrival, departure and presence of all onsite contractors, as well as managing their access rights and access permissions for the duration of the contract. The Contract Support Officer needs to be a confident administrator and an experienced user of such systems and comfortable around contracts, assets, PPM schedules and the means by which Contractors are engaged, monitored and managed. With exceptional customer service skills, it is essential that the post holder is excellent in building relationships with contractors and supply partners, and will always be a positive and knowledgeable representative of the Coventry University Group. Working closely with the Compliance Officers, Access Control Manager the post holder will be required to manage the output from all internal works and service contracts to ensure Estates meet any requirements, both contractual and legislative. All certification, RAMS, insurance, licenses and reports applicable to service activity must be stored and managed in such a way that it is accessible at all times and supports reporting to senior management, HSR and HSE.
Qualifications: The Estates Operations Support team are keen to seek an individual with sound, demonstrable administrative experience gained in a customer focused office environment. Significant experience of CAFM systems, using the full suite of Microsoft Office, word processing, diary management, minuting minutes and servicing committees are all essential for this role. A methodical approach to work with excellent organisational skills with the ability to prioritise work to meet deadlines, SLA's and KPI targets. You will have excellent communication and customer service skills with experience providing administration support to a team. An appreciation for other cultures with the ability to relate to people at all levels with courtesy and professionalism will be required for this role.
Benefits: Excellent Employers Pension Contribution, 30 days Annual leave plus Bank Holidays, New Holiday Purchase Scheme, Life Assurance 4 x Salary, BUPA Cash Plan, 50% off Tuition Fees for staff dependants, CU Reward Scheme Discounts across a range of High Street/ Online Retailers, Cycle To work scheme.
Our Culture: As a global Education Group, equality, diversity, and inclusion are embedded within the fabric of our organisation and are a key focus of our core values. We harness the power and potential of the diverse cultures, backgrounds, abilities, and experiences of our students, colleagues, and partners to create opportunities for all.
Closing date: Monday 15th December 2025.
Contract Support Officer in Coventry employer: PublishingCrossing
Contact Detail:
PublishingCrossing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Officer in Coventry
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Coventry University Group. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show us how you align with our mission of Creating Better Futures and how you can contribute to our community.
✨Tip Number 3
Practice your communication skills! As a Contract Support Officer, you'll need to be an excellent coordinator. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contract Support Officer in Coventry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Contract Support Officer role. Highlight your relevant experience with CAFM systems and customer service skills, as these are key for us at Coventry University Group.
Showcase Your Organisational Skills: We love a methodical approach! In your application, give examples of how you've managed multiple tasks or projects simultaneously. This will show us you can handle the demands of the role effectively.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PublishingCrossing
✨Know Your Systems
Familiarise yourself with CAFM systems and other relevant software mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. This is crucial for a Contract Support Officer, so be ready to share specific instances where you built strong relationships with clients or contractors.
✨Demonstrate Organisational Skills
Think of ways to illustrate your organisational abilities. You might want to mention how you prioritise tasks or manage multiple deadlines, especially in a busy office environment. This will highlight your methodical approach to work.
✨Embrace Diversity and Inclusion
Since the role values equality and diversity, be prepared to discuss how you appreciate different cultures and backgrounds. Share experiences that demonstrate your ability to relate to people at all levels with courtesy and professionalism.