At a Glance
- Tasks: Build strong relationships with publishers and drive value from our advertising solutions.
- Company: Join Publift, a leading global ad tech company with a passion for innovation.
- Benefits: Enjoy hybrid work, competitive salary, and a fun, energising workplace.
- Other info: Dynamic environment with opportunities for growth and learning.
- Why this job: Make a real impact by optimising revenue for digital publishers worldwide.
- Qualifications: 3+ years in Customer Success/Account Management, preferably in ad tech.
The predicted salary is between 50000 - 60000 € per year.
Open to applicants in London or Dublin: either location is hybrid (2 office days).
About Publift
Publift is a leading global ad tech company that empowers digital publishers with cutting-edge technology, tools, and services to maximise programmatic revenue across their advertising inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support. Publift is part of the Car Sales Group, and we exhibit the following core values in our day to day:
- We’re passionate about what we do: Our energy and commitment drive us to deliver great outcomes.
- We think differently: Innovation is at our core. We challenge convention and seek better ways to do things.
- We’ve got the courage to try new things: We embrace experimentation and learn from failure.
- We collaborate for growth: We believe in the power of teamwork to unlock potential and scale impact.
- We have fun, but we get it done: We balance performance with enjoyment, creating a workplace that’s both productive and energising.
Role Overview
We are seeking an experienced Customer Success Manager to join our growing team. This person will be responsible for building and maintaining strong relationships with our publishers, ensuring they maximise value from our advertising solutions. This role will focus on understanding publisher goals, driving adoption of our platforms and products, and providing strategic guidance to improve monetization, performance, and long-term partnership success. The Customer Success Manager will act as a trusted advisor, coordinating with internal teams to deliver solutions, resolve issues, and proactively identify growth opportunities.
What You Will Do:
We are looking for an experienced Customer Success Manager to join us in this growth phase and help us create the ideal customer experience for our clients. You will:
- Manage and expand a portfolio of accounts across our top tier.
- Relay customer feedback to the product team, ensuring we're developing the best technology to suit our customers' needs.
- Craft persuasive sales propositions using internal and external data sources.
- Find new optimisations and opportunities to grow your clients' revenue.
- Keep our clients abreast of emerging trends in programmatic advertising.
- Contribute to vendor and partner evaluations, assisting the wider team members with analysis for trials and integrations.
Who You Are:
- Experienced working in Customer Success/Account Management (min 3yrs) at an ad tech company (sell side/publisher side preferred but not essential).
- You have a working knowledge of ad-serving and programmatic advertising concepts. For example, you understand how ad servers work, how programmatic auctions are constructed and run, etc. and feel comfortable explaining such concepts to clients.
- Preferred (but not essential): proficient in use of GAM.
- Strong communicator across diverse roles and levels within an organization and advocate for your client needs.
- Comfortable working across several platforms (eg SSPs, tech partners) and learn technical capabilities within the programmatic ecosystem (eg. SSPs, cookieless solutions, DSPs).
- You are skilled with numbers and analytics. You are able to slice large datasets in Sheets/Excel, spotting patterns, distinguishing correlation from causation, and communicating insights clearly, both written and verbal.
- A perfect blend of commercial acumen and customer relationship management.
- Known for being target-driven and consistently achieving goals.
- Thrive in a fast-paced environment: you can easily adapt to the pace of industry development and company growth.
Customer Success Manager employer: Publift
At Publift, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With hybrid working options in London or Dublin, our team enjoys a balanced approach to productivity and enjoyment, while also benefiting from extensive growth opportunities within the ad tech industry. Join us to be part of a passionate team that values courage, creativity, and the drive to deliver outstanding results for our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the ad tech space. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience in Customer Success and your understanding of programmatic advertising. Use real examples to demonstrate how you've helped clients succeed in the past.
✨Tip Number 3
Be proactive! If you see a company you’re interested in, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show how your skills align with their needs, especially in customer success.
✨Tip Number 4
Apply through our website! We love seeing applications come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for the role shine through in your application. We want to see that you're genuinely excited about helping our publishers succeed and that you resonate with our core values.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in Customer Success and ad tech. We love seeing how your skills align with what we do at Publift!
Be Data-Driven:Since this role involves working with numbers and analytics, don’t shy away from showcasing your analytical skills. Include examples of how you've used data to drive success in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Publift
✨Know Your Stuff
Make sure you brush up on your knowledge of ad tech and programmatic advertising concepts. Be ready to explain how ad servers work and the intricacies of programmatic auctions. This will show that you’re not just familiar with the industry but also passionate about it.
✨Showcase Your Success Stories
Prepare specific examples from your previous roles where you successfully managed customer accounts or improved client relationships. Highlight how you drove adoption of products or optimised revenue for clients, as this aligns perfectly with what Publift is looking for.
✨Be a Problem Solver
Think about potential challenges that clients might face and how you would address them. During the interview, demonstrate your ability to proactively identify growth opportunities and provide strategic guidance, which is key for a Customer Success Manager.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since you'll be working with diverse roles within an organisation, being able to communicate complex ideas simply is crucial. Use examples to illustrate your points and ensure you engage with your interviewers.
