At a Glance
- Tasks: Build strong relationships with publishers and drive their success using our ad tech solutions.
- Company: Join Publift, a leading global ad tech company revolutionising digital publishing.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Fast-paced, dynamic culture with a focus on innovation and collaboration.
- Why this job: Make a real impact by helping publishers maximise their revenue and succeed in the digital landscape.
- Qualifications: Experience in Customer Success or Account Management in a tech environment is essential.
The predicted salary is between 36000 - 60000 € per year.
Open to applicants in London or Dublin: either locations are hybrid (2 office days)
About Publift
Publift is a leading global ad tech company that empowers digital publishers with cutting-edge technology, tools, and services to maximise programmatic revenue across their advertising inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support. Publift is part of the Car Sales Group, and we exhibit the following core values in our day to day:
- We’re passionate about what we do: Our energy and commitment drive us to deliver great outcomes.
- We think differently: Innovation is at our core. We challenge convention and seek better ways to do things.
- We’ve got the courage to try new things: We embrace experimentation and learn from failure.
- We collaborate for growth: We believe in the power of teamwork to unlock potential and scale impact
- We have fun, but we get it done: We balance performance with enjoyment, creating a workplace that’s both productive and energising.
Role Overview
We are seeking an experienced Customer Success Manager to join our growing team. This person will be responsible for building and maintaining strong relationships with our publishers, ensuring they maximize value from our advertising solutions. This role will focus on understanding publisher goals, driving adoption of our platforms and products, and providing strategic guidance to improve monetization, performance, and long-term partnership success. The Customer Success Manager will act as a trusted advisor, coordinating with internal teams to deliver solutions, resolve issues, and proactively identify growth opportunities.
What You Will Do:
We are looking for experienced Customer Success Manager to join us in this growth phase and help us create the ideal customer experience for our clients. You will:
- Manage and expand a portfolio of accounts across our top tier
- Relay customer feedback to the product team, ensuring we're developing the best technology to suit our customers' needs
- Craft persuasive sales propositions using internal and external data sources
- Find new optimisations and opportunities to grow your clients revenue
- Keep our clients abreast of emerging trends in programmatic advertising
- Contribute to vendor and partner evaluations, assisting the wider team members with analysis for trials and integrations
Who You Are:
- Experienced working in Customer Success/Account Management (min 3yrs) at ad tech company (sell side/publisher side preferred but not essential)
- You have a working knowledge of ad-serving and programmatic advertising concepts. For example, you understand how ad servers work, how programmatic auctions are constructed and run, etc. and feel comfortable explaining such concepts to clients
- Preferred (but not essential): proficient in use of GAM
- Strong communicator across diverse roles and levels within an organization and advocate for your client needs
- Comfortable working across several platforms (eg SSPs, tech partners) and learn technical capabilities within the programmatic ecosystem (eg. SSPs, cookieless solutions, DSPs)
- You are skilled with numbers and analytics. You are able to slice large datasets in Sheets/Excel, spotting patterns, distinguishing correlation from causation, and communicating insights clearly, both written and verbal
- A perfect blend of commercial acumen and customer relationship management
- Known for being target-driven and consistently achieving goals
- Thrive in a fast-paced environment: you can easily adapt to the pace of industry development and company growth
Customer Success Manager in London employer: Publift
At Publift, we pride ourselves on being an exceptional employer that fosters a dynamic and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and a collaborative environment where your contributions directly impact our global publisher partners. Located in a vibrant tech hub, we offer competitive benefits and the chance to work with cutting-edge technology, making your role as a Customer Success Manager both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion for customer success! When you get an interview, share stories about how you've helped clients achieve their goals. It’s all about demonstrating your value.
✨Tip Number 3
Research the company inside out. Know their products, their clients, and the latest trends in programmatic advertising. This will help you tailor your conversations and show you're genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success and ad tech, and show us how you can help our publishers maximise their revenue.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use numbers and specific examples to demonstrate how you've driven success in previous roles, especially in managing accounts and optimising performance.
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build strong relationships, so show us your communication style and how you connect with clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Publift
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of ad tech and programmatic advertising. Understand how ad servers work and be ready to discuss specific examples of how you've helped clients optimise their revenue in the past.
✨Showcase Your Relationship Skills
Be prepared to share stories about how you've built strong relationships with clients. Highlight instances where you've acted as a trusted advisor and how that has led to successful outcomes for both you and your clients.
✨Data is Your Best Friend
Since this role involves working with numbers and analytics, come equipped with examples of how you've used data to drive decisions. Be ready to explain how you slice datasets and what insights you've derived from them to improve client performance.
✨Stay Adaptable
Given that things move quickly at Publift, demonstrate your ability to adapt to change. Share examples of how you've thrived in fast-paced environments and how you've creatively solved problems for customers when faced with unexpected challenges.
