At a Glance
- Tasks: Build strong relationships with publishers and drive their success using our innovative ad tech solutions.
- Company: Join Publift, a leading global ad tech company empowering digital publishers.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Fast-paced, dynamic workplace with a focus on creativity and problem-solving.
- Why this job: Make a real impact by helping clients maximise their advertising revenue and achieve their goals.
- Qualifications: Experience in Customer Success or Account Management in a tech environment, with knowledge of programmatic advertising.
The predicted salary is between 36000 - 60000 € per year.
Open to applicants in London or Dublin: either locations are hybrid (2 office days)
About Publift
Publift is a leading global ad tech company that empowers digital publishers with cutting-edge technology, tools, and services to maximise programmatic revenue across their advertising inventory. We partner with publishers worldwide to optimise their ad operations and drive sustainable revenue growth through innovative solutions and expert support. Publift is part of the Car Sales Group, and we exhibit the following core values in our day to day:
- We’re passionate about what we do: Our energy and commitment drive us to deliver great outcomes.
- We think differently: Innovation is at our core. We challenge convention and seek better ways to do things.
- We’ve got the courage to try new things: We embrace experimentation and learn from failure.
- We collaborate for growth: We believe in the power of teamwork to unlock potential and scale impact
- We have fun, but we get it done: We balance performance with enjoyment, creating a workplace that’s both productive and energising.
Role Overview
We are seeking an experienced Customer Success Manager to join our growing team. This person will be responsible for building and maintaining strong relationships with our publishers, ensuring they maximize value from our advertising solutions. This role will focus on understanding publisher goals, driving adoption of our platforms and products, and providing strategic guidance to improve monetization, performance, and long-term partnership success. The Customer Success Manager will act as a trusted advisor, coordinating with internal teams to deliver solutions, resolve issues, and proactively identify growth opportunities.
What You Will Do:
We are looking for experienced Customer Success Manager to join us in this growth phase and help us create the ideal customer experience for our clients. You will:
- Manage and expand a portfolio of accounts across our top tier
- Relay customer feedback to the product team, ensuring we're developing the best technology to suit our customers' needs
- Craft persuasive sales propositions using internal and external data sources
- Find new optimisations and opportunities to grow your clients revenue
- Keep our clients abreast of emerging trends in programmatic advertising
- Contribute to vendor and partner evaluations, assisting the wider team members with analysis for trials and integrations
Who You Are:
- Experienced working in Customer Success/Account Management (min 3yrs) at ad tech company (sell side/publisher side preferred but not essential)
- You have a working knowledge of ad-serving and programmatic advertising concepts. For example, you understand how ad servers work, how programmatic auctions are constructed and run, etc. and feel comfortable explaining such concepts to clients
- Preferred (but not essential): proficient in use of GAM
- Strong communicator across diverse roles and levels within an organization and advocate for your client needs
- Comfortable working across several platforms (eg SSPs, tech partners) and learn technical capabilities within the programmatic ecosystem (eg. SSPs, cookieless solutions, DSPs)
- You are skilled with numbers and analytics. You are able to slice large datasets in Sheets/Excel, spotting patterns, distinguishing correlation from causation, and communicating insights clearly, both written and verbal
- A perfect blend of commercial acumen and customer relationship management
- Known for being target-driven and consistently achieving goals
- Thrive in a fast-paced environment: you can easily adapt to the pace of industry development and company growth
Customer Success Manager in Slough employer: Publift
At Publift, we pride ourselves on being a dynamic and innovative employer that values the growth and success of our employees. As a Customer Success Manager, you will thrive in a collaborative work culture that encourages creativity and strategic thinking, while also benefiting from comprehensive training and development opportunities tailored to enhance your skills in the fast-paced ad tech industry. Located in a vibrant environment, we offer competitive compensation packages and a supportive atmosphere that fosters long-term career advancement and meaningful relationships with our global publisher partners.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the industry on LinkedIn or at events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Publift and its products. Show us you understand our mission and how you can help our publishers succeed.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Customer Success Manager role. We want to hear how you can drive value for our clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Customer Success Manager in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success and any relevant ad tech knowledge. We want to see how you can bring value to our team!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven results in previous roles. Use numbers and data to back up your claims. We love seeing how you’ve made a difference!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build strong relationships, so show us your communication style and how you connect with others. Be yourself!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Publift
✨Know Your Stuff
Make sure you brush up on your knowledge of ad tech and programmatic advertising. Understand how ad servers work and be ready to discuss specific examples of how you've helped clients optimise their revenue. This will show that you're not just familiar with the concepts, but that you can apply them in real-world scenarios.
✨Showcase Your Relationship Skills
Prepare to share stories about how you've built strong relationships with clients in the past. Think about times when you acted as a trusted advisor and how you’ve helped clients achieve their goals. This is crucial for a Customer Success Manager role, so have those examples ready to go!
✨Be Data-Driven
Since you'll be working with numbers and analytics, come prepared to discuss how you've used data to drive decisions. Bring examples of how you've sliced datasets to find insights and how those insights led to actionable strategies for your clients. This will demonstrate your analytical skills and your ability to communicate complex information clearly.
✨Stay Adaptable
Given that things move quickly at Publift, be ready to talk about how you've thrived in fast-paced environments. Share examples of how you've adapted to change and found creative solutions to customer problems. This will highlight your flexibility and problem-solving skills, which are key for success in this role.
