At a Glance
- Tasks: Drive successful tech implementations and ensure client satisfaction across accounts.
- Company: Join Publicis Groupe, a leader in creative technology and innovation.
- Benefits: Inclusive culture, diverse team, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion in a dynamic work environment.
- Why this job: Be at the forefront of redefining content production with cutting-edge technology.
- Qualifications: 3-5 years in tech solutions and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world’s biggest studio network, we leverage the industry’s richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content. We intuitively deliver this through Marcel Make, the world’s first Intelligent Content agent. The result? Predictively performing content that unlocks business growth in unprecedented ways.
The Product Success Manager is a client-facing role responsible for driving the successful implementation of technology solutions across client accounts. Working under the guidance of a Product Success Director, this role ensures that implementation plans are translated into effective delivery, strong client engagement, and measurable customer satisfaction outcomes. The role supports enterprise programs, manages smaller accounts, and/or leads standalone module deployments.
Responsibilities
- Support delivery of technology implementations across client accounts
- Own workstreams within larger programs, ensuring delivery against scope and timelines
- Track progress and manage dependencies, risks, and issues
- Act as day-to-day client contact for implementation topics
- Translate technical updates into clear business communication
- Manage smaller accounts or support enterprise engagements
- Maintain documentation and ensure alignment between client expectations and delivery
- Translate customer requirements into product requirements
- Work closely with the integration team
- Support training team if required to train customers on platform
Qualifications
- 3–5 years of experience in DAM, MRM platform technologies as a technical solutions or technical implementation roles.
- 2+ years of experience in customer facing roles.
- Exposure to UAT processes is preferable.
- Strong organisational and communication skills with the ability to manage multiple stakeholders and translate business concepts into technical language.
Additional information
Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
Product Success Manager employer: Publicisgroupe
At Publicis Groupe, we pride ourselves on being an exceptional employer that champions creativity and innovation in a collaborative environment. As a Product Success Manager, you will benefit from our commitment to diversity and inclusion, alongside ample opportunities for professional growth within our global network of experts. Our culture fosters empowerment and authenticity, ensuring that every employee can thrive while contributing to groundbreaking projects that redefine content production.
StudySmarter Expert Advice🤫
We think this is how you could land Product Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Publicis Groupe. A friendly chat can open doors and give you insider info on the role of Product Success Manager.
✨Tip Number 2
Prepare for the interview by understanding the tech solutions we implement. Brush up on your knowledge of DAM and MRM platforms, and be ready to discuss how you can drive successful implementations.
✨Tip Number 3
Showcase your communication skills! During interviews, demonstrate how you can translate technical jargon into clear business language. This is key for a client-facing role like Product Success Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Publicis Groupe.
We think you need these skills to ace Product Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Success Manager role. Highlight your experience in DAM and MRM technologies, and how you've successfully managed client relationships in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role involves translating technical updates into clear business communication, it's crucial to demonstrate your communication prowess. Use examples from your previous roles where you effectively engaged with clients or stakeholders. Let us know how you make complex ideas easy to understand!
Highlight Your Organisational Skills:As a Product Success Manager, you'll need to juggle multiple tasks and manage dependencies. Share specific instances where you've successfully tracked progress and managed risks in your projects. We love seeing how you keep everything on track!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Publicisgroupe
✨Know Your Tech Inside Out
As a Product Success Manager, you'll be dealing with technology solutions daily. Make sure you understand the DAM and MRM platforms thoroughly. Brush up on their features, benefits, and how they can solve client problems. This knowledge will help you translate technical updates into clear business communication during the interview.
✨Showcase Your Client Engagement Skills
Since this role is client-facing, be ready to discuss your experience in managing client relationships. Prepare examples of how you've successfully engaged clients in the past, especially in technical implementations. Highlight your ability to manage expectations and ensure customer satisfaction.
✨Demonstrate Organisational Prowess
The job requires juggling multiple stakeholders and projects. Share specific instances where you've managed complex workstreams or tracked progress against tight timelines. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your organisational skills.
✨Embrace Diversity and Inclusion
Publicis Groupe values diversity and inclusion, so be prepared to discuss how you contribute to an inclusive culture. Think about experiences where you've worked with diverse teams or supported colleagues from different backgrounds. This will show that you align with their core values and are ready to bring your authentic self to work.
