At a Glance
- Tasks: Lead client relationships and ensure smooth tech implementations for major brands.
- Company: Join Publicis Groupe, a leader in creative technology and innovation.
- Benefits: Enjoy a collaborative culture, professional growth, and visibility at the executive level.
- Other info: Diversity and inclusion are at our core; we celebrate all identities.
- Why this job: Make a real impact by shaping client experiences with cutting-edge technology.
- Qualifications: 10+ years in technical account management and strong stakeholder skills required.
The predicted salary is between 80000 - 100000 £ per year.
Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world’s biggest studio network, we leverage the industry’s richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content.
The Product / Client Success Director is a senior, client-facing leadership role responsible for owning the technology relationship and client experience during the implementation phase of complex enterprise engagements. Acting as the senior Tech relationship lead, this role ensures clients have a clear, confident, and well-supported experience while the internal implementation teams deliver the solution. This position focuses on strategic communication, expectation management, commercial alignment, and client satisfaction.
This position collaborates extensively with the commercial client lead, product success and implementation solutions teams. The ideal candidate has a strong background in technical account management, excels in senior stakeholder influence, and thrives in environments requiring calm, clarity, and strategic alignment. They play a critical role in positioning Publicis Production as trusted technology and production partner.
Responsibilities- Serve as the primary relationship tech-lead for clients throughout the implementation period.
- Lead C-level conversations, ensuring clients remain confident, informed, and aligned to strategic outcomes.
- Drive executive-level expectation-setting, ensuring clarity on programme progress, decision points, and risk posture.
- Act as the escalation owner for senior stakeholders, maintaining control, calm, and clarity in high-pressure moments.
- Lead onboarding and change management for large-scale technology rollouts, ensuring smooth implementation.
- Partner closely with the internal tech teams (product success, program management, implementation solutions), ensuring clients understand timelines, milestones, risks, and decisions.
- Distil complex technical updates into clear commercial language focused on value, impact, and decisions.
- Ensure delivery teams are aligned with commercial commitments and client expectations, keeping all stakeholders up to speed according to initial alignments.
- Partner with commercial teams to ensure a smooth client experience.
- Advocate for client needs and long-term strategic alignment, shaping roadmap conversations and multi-year partnership planning.
- Drive up-sell and cross-sell opportunities within existing accounts by aligning client needs with technology offerings.
- Monitor implementation health, risks, and dependencies to ensure predictable outcomes.
- Drive standards for communication, documentation, and client engagement across global implementation teams.
- Identify and lead process improvement initiatives that enhance scalability, quality, and client experience.
- Bachelor’s degree (Master’s preferred) in Business, Technology, Marketing, or related field.
- 10+ years’ experience in technical account management (preferably in creative production, marketing tech, or SaaS environments).
- Exceptional executive presence, negotiation, and stakeholder management skills with C-suite clients.
- Proven track record of managing large enterprise clients through technology deployment or transformation programmes.
- Strong understanding of digital/creative production workflows and supporting technologies.
- Opportunity to own the relationship with some of the world’s most recognised brands.
- A global, collaborative, and innovative culture where your expertise will have a significant impact.
- Professional growth and visibility at the executive level across our international network.
- Client Satisfaction: NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), Reference.
- Client Value Realisation: Time-to-Value (TTV), ROI Delivered, Client Health Score.
- Retention & Expansion: Renewal Rate, Churn Rate, Up-sell/Cross-sell Revenue.
- Strategic Influence: Executive Engagements, Product Feedback Impact.
- Operational Excellence: Onboarding Completion Rate, Issue Resolution Time, Process Improvement Initiatives.
- Product Adoption & Engagement: Adoption Rate, Feature Utilisation, Active User Growth.
Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
Product / Client Success Director employer: Publicisgroupe
At Publicis Groupe, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work culture that empowers our employees to make a significant impact. With opportunities for professional growth and visibility at the executive level, our team thrives in an innovative environment where diversity and inclusion are celebrated. Located in a global network of creative excellence, you will have the chance to work with some of the world's most recognised brands, ensuring a rewarding and meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Product / Client Success Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Publicis Groupe. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to Intelligent Content and think about how your experience aligns with their goals. We want to see you shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past challenges you've faced in tech account management and how you navigated them. We love hearing about real-life examples!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. Plus, it shows your enthusiasm for the role. Remember, we’re rooting for you!
We think you need these skills to ace Product / Client Success Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product / Client Success Director role. Highlight your experience in technical account management and how it aligns with our focus on client satisfaction and strategic communication.
Showcase Your Leadership Skills:We want to see your executive presence! Share examples of how you've led C-level conversations and managed stakeholder expectations in high-pressure situations. This will help us understand your fit for the senior leadership aspect of the role.
Be Clear and Concise:When writing your application, keep it straightforward. Distil complex ideas into clear language that showcases your understanding of digital/creative production workflows. We appreciate clarity as much as you do!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Publicis Production.
How to prepare for a job interview at Publicisgroupe
✨Know Your Tech Inside Out
As a Product / Client Success Director, you'll need to demonstrate a solid understanding of the technology you'll be working with. Brush up on the specifics of the tech stack and how it aligns with client needs. Be ready to discuss how you've successfully managed similar technologies in past roles.
✨Master the Art of Communication
This role requires you to distil complex technical updates into clear, commercial language. Practice explaining technical concepts in simple terms. During the interview, showcase your ability to communicate effectively with both technical teams and C-suite clients.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your experience in strategic alignment and expectation management. Think about times when you've successfully navigated high-pressure situations or led executive-level conversations. This will demonstrate your capability to maintain calm and clarity under pressure.
✨Highlight Your Client-Centric Approach
The role is all about ensuring client satisfaction and long-term partnerships. Be ready to discuss how you've advocated for client needs in previous positions. Share specific instances where you've driven up-sell or cross-sell opportunities by aligning client requirements with technology offerings.
