Retail Media Manager | Iconic Beauty Client in London

We are Starcom, a global communications planning and media leader with over 80 years of history, more than 7,000 employees in over 100 offices, and a multi-disciplinary team across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa. We focus on people, with flagship D&I and L&D programmes to help every individual reach their fullest potential. We have been recognised as one of Campaign’s Best Places to Work for five years, and as Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

What will you be doing? Working with an iconic beauty brand at the forefront of luxury fragrance, where innovation meets creativity. Reporting directly to the Account Director, the Retail Media Account Manager will play a key role in driving and optimising retail media campaigns across leading retailer platforms. This position is ideal for a commercially minded professional with strong performance and optimisation expertise, excellent client management skills, and a passion for eCommerce strategy. You will be responsible for delivering high-impact campaign activations, building strong client relationships, and supporting the development and mentoring of teams to drive best-in-class retail media performance.

Responsibilities

• Ensure the delivery of day-to-day campaigns across platforms, like Amazon Advertising, Epsilon Retail Media, Criteo, adhering to agency best practices and driving eCommerce success for clients.
• Improve communication flows and facilitate calls with local clients to maintain strong relationships and deliver exceptional service.
• Implement quality assurance processes to ensure campaign accuracy and effectiveness.
• Develop and execute client account growth strategies and innovation roadmaps to achieve and exceed eCommerce revenue targets.
• Analyse industry and market trends to provide insights and strategic recommendations that impact client account performance positively.
• Collaborate effectively with other channel teams across the agency to integrate holistic digital marketing strategies.
• Manage finance reconciliations and ensure smooth billing processes for client accounts.
• Provide regular reporting and analysis to client teams, offering actionable insights and improvement plans where necessary.
• Participate in ongoing internal trainings to expand your knowledge and skills in retail commerce and digital advertising.
• Engage regularly with key retail and technology partners, including Amazon, Criteo, Sainsbury’s, Tesco, and others, to explore collaboration opportunities and industry trends.

Qualifications

What are we looking for?

• Must have hands-on experience with Amazon Advertising (DSP and Search).
• May have experience working with Epsilon Retail Media, Criteo, including proven success in managing large accounts, ideally within an agency environment.
• Strong understanding of search and Amazon Advertising strategy, with knowledge of other digital media channels, attribution models, conversion rate optimisation, "retail readiness", and consumer behaviour.
• Excellent communication and presentation skills, with the ability to manage internal and external stakeholders at all levels.
• Experience in managing direct reports and fostering a collaborative team environment.
• Mindset with the ability to set and achieve goals for teams, as well as shape and execute innovation roadmaps.
• Advanced proficiency in Microsoft Excel and PowerPoint for data analysis and reporting purposes.
• Preferred certifications or experience with Amazon Advertising Foundations, Sponsored Ads Foundations, Amazon Vendor Central, Amazon Brand Analytics, Amazon DSP, Epsilon Retail Media, Criteo, or other retailer-specific platforms would be a bonus.

Starcom has fantastic benefits on offer to all of our employees, full details of which are shared when you join. This includes the classics like Pension, Life Assurance, Private Medical, as well as Reflection Days, Shared Parental Leave, and spans other initiatives.

At Starcom, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.