At a Glance
- Tasks: Lead innovative projects to enhance customer and employee experiences using AI.
- Company: Join Publicis Sapient, a forward-thinking company in London.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Other info: Collaborative environment with a focus on research and creativity.
- Why this job: Shape the future of customer experience with cutting-edge AI solutions.
- Qualifications: Experience in CX, design thinking, and a passion for innovation.
The predicted salary is between 60750 - 74250 £ per year.
Publicis Sapient in London seeks a Manager in CX&I to lead cross‑functional workstreams that shape future‑state customer and employee experiences.
You will ground proposals in research, apply design thinking, and judge where AI adds value versus traditional approaches.
You’ll work directly with client stakeholders in small, multidisciplinary teams to build solutions collaboratively.
As AI becomes central to CX, you’ll design AI‑native experiences, map end‑to‑end journeys, and drive adoption
AI-Driven CX & Innovation Manager employer: Publicis Sapient
Publicis Sapient is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong commitment to employee growth, the company provides comprehensive health benefits, generous paid leave, and ongoing learning opportunities, all while promoting a diverse and inclusive workplace. Located in a vibrant environment, this role as People Strategy Manager allows you to make a meaningful impact by partnering with leaders to drive strategic people initiatives that support business growth and organisational effectiveness.
StudySmarter Expert Advice🤫
We think this is how you could land AI-Driven CX & Innovation Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Publicis Sapient. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Publicis Sapient before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace AI-Driven CX & Innovation Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Publicis Sapient:Your cover letter is your chance to shine! Tell us why you want to work at Publicis Sapient specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Publicis Sapient!
How to prepare for a job interview at Publicis Sapient
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
