Publicis Sapient in London seeks a Manager in CX&I to lead cross‑functional workstreams that shape future‑state customer and employee experiences. You will ground proposals in research, apply design thinking, and judge where AI adds value versus traditional approaches.
You’ll work directly with client stakeholders in small, multidisciplinary teams to build solutions collaboratively. As AI becomes central to CX, you’ll design AI‑native experiences, map end‑to‑end journeys, and drive adoption
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AI-Driven CX & Innovation Manager employer: Publicis Sapient
Publicis Sapient is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. With a strong commitment to employee growth, the company provides comprehensive health benefits, generous paid leave, and ongoing learning opportunities, all while promoting a diverse and inclusive workplace. Located in a vibrant environment, this role as People Strategy Manager allows you to make a meaningful impact by partnering with leaders to drive strategic people initiatives that support business growth and organisational effectiveness.
