Maintenance Technician

We are seeking a skilled and proactive Maintenance Technician to join our team. The successful candidate will be responsible for ensuring the optimal operation and maintenance of our equipment and facilities. This role requires a strong technical background, leadership qualities, and excellent problem‑solving skills to minimise downtime and maintain safety standards across our operations.

Responsibilities

• Carry out planned and reactive maintenance tasks as assigned via the Facilities Helpdesk and/or Building Manager.
• Undertake daily building checks and complete inspection and compliance records as required.
• Deliver planned preventative maintenance (PPM) in line with schedules and instructions, maintaining accurate records of work completed.
• Respond promptly to reactive maintenance issues on site, prioritising health and safety, resolving issues where possible or escalating to specialist contractors when required.
• Escort, supervise and oversee external contractors and specialist maintenance providers while on site.
• Identify and escape maintenance issues that cannot be resolved internally.
• Ensure adequate stock levels of building consumables and critical spares are maintained and replenished as required.
• Set up, reconfigure, and change layouts of meeting rooms and event spaces when instructed.
• Support Business Development activities, including pitch set‑ups and de‑rigs.
• Plan and deliver a maintenance and decorating schedule for meeting rooms and general areas across the Publicis estate.
• Work closely with the Facilities Helpdesk to support the planning and scheduling of requests logged directly and via ServiceNow, ensuring a flexible and high‑quality service.
• Close allocated ServiceNow tickets accurately and within agreed timescales.
• Assist with office moves, general office reconfigurations, and the installation and decommissioning of desk setups.
• Collaborate with other members of the Facilities team (including Building Managers, Despatch, and Property teams) to ensure a consistently high standard of service delivery across the Groupe.
• Maintain high standards of housekeeping, ensuring all work and storage areas are safe, clean and well organised.
• Carry out any other reasonable duties as requested by the Building Manager that align with the role and level of responsibility.
• Build and maintain strong working relationships with colleagues, tenants, clients, contractors and external stakeholders.
• Communicate effectively and professionally, promoting a culture of excellent customer service and collaboration.
• Maintain a professional appearance and attire suitable for the tasks being undertaken.
• Demonstrate reliability, responsibility and a proactive approach to work.
• Show flexibility to work additional hours (including overtime) and across different Groupe‑managed buildings when required, for example to cover absences or provide additional support.

Qualifications

• Customer Service background

Skills (including technology)

• Good Microsoft Office skills, especially in Outlook
• Strong communication skills

Personal Attributes

• Proactive & Motivated: A highly motivated individual who takes initiative, identifies opportunities for improvement and drives personal and team learning.
• Can-Do Attitude: An enthusiastic and positive disposition, eager to take on new challenges and contribute actively to team success.
• Flexible & Adaptable: Willingness and ability to work flexibly in accordance with business needs, including varying shift patterns and supporting the wider Publicis team across different locations.
• Team Player: A collaborative individual who thrives in a team environment while also being capable of working autonomously when required.
• Professional Ambassador: Represents Publicis Resources with the highest level of professionalism and positive engagement at all times.
• Complaint Resolution & Diplomacy: Ability to handle complaints and challenging situations professionally and empathetically, always maintaining a positive outlook and striving for swift, equitable resolutions.

This is a full-time, in‑office position, Monday to Friday. Our office is 63 Turnmill Street, London, EC1M 5RR. The role will also involve travel to our other offices in London.

We are a Disability Confident Employer and are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters an inclusive environment through our Employee Action Groups.

Benefits

• Annual Leave (25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional year up to 30 days.
• Birthday Day Off that can be used in your birthday month and the opportunity to Buy or Sell Holiday at the start of each year.
• Flexible Bank Holidays, you can switch the two Easter bank holidays for other days of your choosing.
• Reflection Days for time away from work to focus on what works best for you.
• After completion of one year, you have the opportunity to work anywhere in the world where there is a Publicis Groupe office for up to 6 weeks a year.
• Help@Hand, our lifestyle and wellbeing app that supports you and your family: 24/7 helpline, remote GPs, medical or second opinion, mental health & wellbeing, physiotherapy, one‑to‑one lifestyle coaching, nutritional consultations, savings & discounts and more.
• Inclusive policies to support you and your family including enhanced family leave, disability, carers, transitioning at work, flexible working, and menopause.
• Local discounts, restaurants & retailers in Westfield White City.
• Onsite café with complimentary breakfast, a subsidised lunch menu and an in‑house barista.