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- Tasks: Lead Helpdesk operations and manage client services for a global marketing provider.
- Company: Dynamic global marketing solutions provider based in London.
- Benefits: Full-time role with competitive salary and opportunities for career growth.
- Why this job: Join a vibrant team and enhance client experiences in a fast-paced environment.
- Qualifications: Strong problem-solving and communication skills, with experience in high-volume service delivery.
- Other info: Opportunity to lead a reception team across multiple locations.
The predicted salary is between 36000 - 60000 £ per year.
A global marketing solutions provider in London seeks a Helpdesk/Reception Manager to oversee Helpdesk operations and client services. The role demands exceptional problem-solving abilities, strong communication skills, and experience in high-volume service delivery. The ideal candidate will ensure efficient management of requests while leading the reception team across multiple locations. This is a full-time role with a focus on providing a world-class client experience.
Facilities Helpdesk & Reception Lead in London employer: Publicis Re:Sources
Contact Detail:
Publicis Re:Sources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk & Reception Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your skills in problem-solving and client service can shine through. Practise common interview questions so you can showcase your experience confidently.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Facilities Helpdesk & Reception Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in helpdesk operations and client services. We want to see how your skills align with the role, so don’t be shy about showcasing your problem-solving abilities and communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Facilities Helpdesk & Reception Lead role. Share specific examples of your past experiences that demonstrate your ability to manage high-volume service delivery.
Showcase Leadership Skills: Since this role involves leading a reception team, make sure to highlight any previous leadership experience. We love to see how you’ve motivated teams and improved service delivery in your past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Publicis Re:Sources
✨Know the Company Inside Out
Before your interview, do some digging into the global marketing solutions provider. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
Since the role requires exceptional problem-solving abilities, prepare specific examples from your past experiences where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Demonstrate Strong Communication Skills
As a Helpdesk/Reception Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to refine your responses and ensure you come across as approachable and professional.
✨Highlight Your Experience in High-Volume Service Delivery
Be ready to discuss your experience managing high-volume requests. Share how you prioritised tasks, managed stress, and ensured client satisfaction. This will reassure the interviewers that you can handle the demands of the role effectively.
