Building Manager in London

Company Description

Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in the fields of marketing, communications, and digital transformation. A Connecting Company for the Connected Age, Publicis Groupe delivers winning solutions for clients through the Power of One - driven by a common purpose, a powerful spirit, shared behaviours, great character and a relentless focus on our clients.

Publicis Re:Sources is the backbone of Publicis Groupe. Re:Sources has grown to 5,000+ professionals servicing a network of prestigious agencies across the globe supporting 63+ markets. Re:Sources is Publicis Groupe's Shared Services Platform. We provide Publicis Groupe agencies with the business solutions, technology platforms and expertise they need to transform, innovate and increase productivity.

Overview

The UK Centralised FM Department is seeking an experienced Building Manager to oversee the day-to-day operational activities. The role ensures full compliance with health and safety, environmental standards, company procedures, relevant legislation, and client/tenant requirements. The Building Manager will act as the primary point of contact for occupiers and will maintain strong communication across all building-related matters.

Responsibilities

• Build and maintain sound working relationships with all building occupiers and have a strong and open communication chain on any building-related issues.
• Work collaboratively with the wider Facilities Management team to ensure all legal obligations and H&S policies are effectively managed.
• Attend monthly Facilities Management meeting with all the brands in the building.
• Manage ISO27001 and ISO45001 documentation for presentation and annual audit purposes.
• Ensure that the property is maintained and that client/brand expectations are maintained, predominantly but not exclusively, in reception areas, meeting rooms and client areas.
• Supervision and coordination of any Facilities Management-related fit-out projects and churn projects within the building.
• Co-ordinate with the centralised Facilities Management helpdesk to ensure efficient and effective response to Facilities Management services calls into the building team, and ensure any outstanding tasks are correctly prioritised.
• Management of on-site contractors and suppliers, ensuring that SLAs are met (cleaners, security, specialist maintenance providers, etc.).
• To ensure any failure to comply with any SLA is addressed and corrective action measures are taken.
• Management of direct reporting staff, in line with company policies in relation to leave, sickness and performance management.
• Provide regular, concise building updates to the Head of Facilities Management, highlighting occupier issues and operational matters.
• Build and maintain strong working relationships with all building occupiers and senior brand management.
• Undertake other incidental duties as required from time to time in line with the needs of the business.

Qualifications

• Minimum 5 years’ experience managing a mid/large multi-tenanted commercial building.
• Strong technical qualifications within the HVAC industry (essential).
• BMS operational knowledge (required).
• IOSH certification (required); NEBOSH (preferred).
• Proven experience in contract management.
• Strong leadership and communication skills.

Technical Skills

• Proficient in Microsoft Office, particularly Excel.
• Knowledge of SAP (preferred).
• Basic AutoCAD skills (beneficial but not essential).

Key Attributes & Behaviours

• Self-starter with the ability to work independently.
• Proactive, “can-do” attitude with strong attention to detail.
• Highly organised and methodical approach to work.
• Strong relationship-building and stakeholder management capabilities.

Additional Information

Personal Attributes

• Proactive & Motivated: A highly motivated individual who takes initiative, identifies opportunities for improvement, and drives personal and team learning.
• “Can-Do” Attitude: An enthusiastic and positive disposition, eager to take on new challenges and contribute actively to team success.
• Flexible & Adaptable: Willingness and ability to work flexibly in accordance with business needs, including varying shift patterns and supporting the wider Publicis team across different locations.
• Team Player: A collaborative individual who thrives in a team environment while also being capable of working autonomously when required.
• Professional Ambassador: Represents Publicis Resources with the highest level of professionalism and positive engagement at all times.
• Complaint Resolution & Diplomacy: Ability to handle complaints and challenging situations professionally and empathetically, always maintaining a positive outlook and striving for swift, equitable resolutions.

This is a full-time, in-office position, Monday to Friday, with working hours from 8 am to 5 pm. Our office is at 63 Turnmill Street, London, EC1M 5RR, and the role will also involve travel to our other offices in London.

We are a Disability Confident Employer and are committed to providing a fair assessment process, and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters an inclusive environment through our inspirational Employee Action Groups (EAGs).

Benefits Annual Leave (25 days plus 8