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- Tasks: Lead Helpdesk operations and manage client services for a global marketing provider.
- Company: Dynamic global marketing solutions provider based in London.
- Benefits: Full-time role with competitive salary and opportunities for career advancement.
- Why this job: Join a vibrant team and enhance client experiences in a fast-paced environment.
- Qualifications: Strong problem-solving skills and experience in high-volume service delivery.
- Other info: Opportunity to lead a reception team across multiple locations.
The predicted salary is between 36000 - 60000 £ per year.
A global marketing solutions provider in London seeks a Helpdesk/Reception Manager to oversee Helpdesk operations and client services. The role demands exceptional problem-solving abilities, strong communication skills, and experience in high-volume service delivery. The ideal candidate will ensure efficient management of requests while leading the reception team across multiple locations. This is a full-time role with a focus on providing a world-class client experience.
Facilities Helpdesk & Reception Lead employer: Publicis Re:Sources
Contact Detail:
Publicis Re:Sources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Helpdesk & Reception Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role like the Facilities Helpdesk & Reception Lead. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they focus on client experience. Think about how your problem-solving skills can shine through in real-life scenarios they might throw at you.
✨Tip Number 3
Showcase your leadership skills! When discussing your experience, highlight times when you've led a team or improved service delivery. This will resonate well with the role's requirement of managing the reception team across multiple locations.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and contributing to that world-class client experience.
We think you need these skills to ace Facilities Helpdesk & Reception Lead
Some tips for your application 🫡
Show Off Your Problem-Solving Skills: In your application, make sure to highlight any experiences where you've tackled tricky situations head-on. We want to see how you’ve turned challenges into opportunities, especially in high-pressure environments.
Communicate Clearly and Confidently: Strong communication is key for this role. When writing your application, use clear and concise language. We love a good story, so feel free to share examples that showcase your communication prowess!
Tailor Your Application: Don’t just send a generic application! Make it personal by aligning your skills and experiences with the job description. We’re looking for someone who understands our mission and can contribute to our world-class client experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Publicis Re:Sources
✨Know the Company Inside Out
Before your interview, make sure you research the global marketing solutions provider thoroughly. Understand their services, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
Since the role requires exceptional problem-solving abilities, prepare specific examples from your past experiences where you successfully resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking.
✨Demonstrate Strong Communication Skills
As a Helpdesk/Reception Manager, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios with a friend to refine your responses and ensure you can convey information effectively.
✨Prepare for High-Volume Service Delivery Questions
Expect questions about managing high-volume requests and leading a team. Think of strategies you've used in the past to maintain efficiency and client satisfaction. Be ready to discuss how you prioritise tasks and manage stress in busy environments.
