At a Glance
- Tasks: Drive successful tech implementations and ensure client satisfaction across accounts.
- Company: Join Publicis Groupe, a leader in creative technology and innovation.
- Benefits: Inclusive culture, diverse team, and opportunities for personal growth.
- Other info: Commitment to diversity and inclusion, creating a supportive work environment.
- Why this job: Be part of a dynamic team redefining content production with cutting-edge technology.
- Qualifications: 3-5 years in tech solutions and strong communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world’s biggest studio network, we leverage the industry’s richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content. We intuitively deliver this through Marcel Make, the world’s first Intelligent Content agent. The result? Predictively performing content that unlocks business growth in unprecedented ways.
The Product Success Manager is a client-facing role responsible for driving the successful implementation of technology solutions across client accounts. Working under the guidance of a Product Success Director, this role ensures that implementation plans are translated into effective delivery, strong client engagement, and measurable customer satisfaction outcomes. The role supports enterprise programs, manages smaller accounts, and/or leads standalone module deployments.
Responsibilities
- Support delivery of technology implementations across client accounts
- Own workstreams within larger programs, ensuring delivery against scope and timelines
- Track progress and manage dependencies, risks, and issues
- Act as day‑to‑day client contact for implementation topics
- Translate technical updates into clear business communication
- Manage smaller accounts or support enterprise engagements
- Maintain documentation and ensure alignment between client expectations and delivery
- Translate customer requirements into product requirements
- Work closely with the integration team
- Support training team if required to train customers on platform
Qualifications
- 3–5 years of experience in DAM, MRM platform technologies as a technical solutions or technical implementation roles.
- 2+ years of experience in customer facing roles.
- Exposure to UAT processes is preferable.
- Strong organisational and communication skills with the ability to manage multiple stakeholders and translate business concepts into technical language.
Additional Information
Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
Product / Client Success Manager employer: Publicis Production
Publicis Groupe is an exceptional employer that champions creativity and innovation, offering a dynamic work culture where diverse talents thrive. As a Product / Client Success Manager, you will benefit from extensive professional growth opportunities within a global network of experts, while contributing to cutting-edge technology solutions that redefine content production. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to bring their authentic selves to work, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Product / Client Success Manager
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Publicis Production!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Publicis Production would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Publicis Production through your school's career services!
We think you need these skills to ace Product / Client Success Manager
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product / Client Success Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product / Client Success Manager position at Publicis Production. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Publicis Production
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
