Media Operations Executive - Hybrid in London

OverviewHow You’ll Make an ImpactA subsidiary of Publicis Groupe, Epsilon is a leading provider of multi-channel marketing services, technologies, and database solutions. We do more than collect and store data, and we might be the most important Internet company you’ve never heard of. Join our team for your chance to work in the digital marketing space and solve meaningful problems on a massive scale—and have fun doing it.The System and Platform Operations Manager is a technical leadership role that is responsible for the support, reliability and stability of Epsilon Retail Media production systems, environments and offerings. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. This role is responsible for managing the Platform Operation Team centralized within a single geo-region, orchestrating the regional teamwork, serving with both technical and professional support, and championing the company values. The Platform Operations Engineer works closely with the Engineering team to ensure ongoing system stability and supports the Technical Account Managers from an environment's perspective.Critically important is how this team collaborates and liaises with other teams such as Customer Support, Technical Account Management, Engineering and Customer Success teams.Adopt a “Measure Everything” approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc.Take ownership of complex issues related to performance, reliability, and scalability and leading resolution of serious incidents and events including communications with customers and wider stakeholders.Identify the capabilities needed to meet the current and emerging business needs of a significant function.As subject matter expert on the team, maintain understanding of current technology, database management, reliability practices, and future trends through ongoing education, conference attendance and industry press.Solid understanding of networking, security, and system architecture.Proficient in scripting languages (Java, Golang, Python, Bash, or similar).Experience with monitoring and observability tools (DataDog, Prometheus, Grafana).Knowledge of database management systems (PostgreSQL, Bigtable).Strong people leadership skills with at least a year in leading and driving high-performance technical teams Operations teams within enterprise environments with knowledge of DevOps, ITIL, Cloud Services, IT Infrastructure and Operations supporting and maintaining production and development environments and building cloud services that are secure, reliable, scalable and observableExperience with establishing Service Delivery strategies that align to new ways of work methods, including Agile.Additional InformationWhen You Join Us, We’ll Create Something EPIC TogetherEpsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. We focus on employee well-being in an environment where colleagues truly care about each other.Growth: There are endless opportunities for growth through learning, development and career advancement.Innovation: We drive progress through cutting-edge solutions and forward-thinking approaches.Act with integrityWork together to win togetherInnovate with purposeRespect all voicesEmpower with accountabilityThese pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief.