Digital Operations Manager in London

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses.

Over the years, we have evolved our definition of ROI, as it has changed with the ever-complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media. Yes, ROI is about delivering Return on Investment; but it’s also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire Growth.

Powered by our best-in-class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading. This breadth means we deliver Insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes.

At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world’s leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.

We are hiring a Digital Operations Manager to help shape outstanding digital campaign delivery for HP, one of Zenith International’s newest global clients. You’ll sit at the centre of a connected team, bringing clarity to complex workflows and helping colleagues across media, data and technology deliver consistently strong work. From improving campaign processes to introducing smarter uses of automation and AI, you’ll have the opportunity to make a visible impact across markets. If you enjoy combining operational rigour with curiosity, collaboration and creative problem-solving, this could be a brilliant next step.

Responsibilities

• Own the smooth, end-to-end delivery of digital campaigns across search, social and programmatic channels, from briefing and planning through to activation and reporting.
• Coordinate campaign activity across account management, activation, analytics and planning teams, ensuring everyone has the information needed to deliver effectively.
• Improve workflows, governance standards and ways of working, creating greater consistency across teams and markets.
• Identify opportunities to simplify processes through automation, AI and operational technology.
• Oversee campaign quality assurance, performance reporting, financial processes and delivery milestones.
• Anticipate risks, dependencies and potential delays, working collaboratively with stakeholders to resolve them.
• Build trusted relationships with clients, local markets and internal specialists by sharing clear updates, practical recommendations and operational guidance.

Qualifications

• Experience in digital media operations, campaign management, account management or a related digital marketing environment.
• A practical understanding of digital campaign activation across paid search, social, programmatic and trafficking processes.
• Confidence managing workflows, projects and multiple priorities while maintaining accuracy and attention to detail.
• An understanding of campaign measurement, reporting approaches and performance metrics.
• Clear written, verbal and presentation skills, with the ability to communicate effectively with stakeholders at different levels and across markets.
• A collaborative and solutions-focused approach, with the confidence to question existing processes and recommend thoughtful improvements.
• Curiosity about automation, AI and process optimisation, alongside a willingness to learn and contribute in evolving situations.

Zenith International offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave.

Publicis Groupe works primarily from the office or our clients' office four days per week. At Zenith International, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.