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- Tasks: Deliver exceptional experiences and manage day-to-day operations for a dynamic office environment.
- Company: Join Publicis Media, a global leader in modern media solutions.
- Benefits: Enjoy competitive benefits including pension, life assurance, and private medical cover.
- Why this job: Make a real impact while building relationships in a vibrant workplace.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Be part of a supportive team culture with opportunities for personal growth.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Publicis Media harnesses the power of modern media through leading agency brands and global accelerator PMX. A key business solution of Publicis Groupe, Publicis Media’s digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide.
Publicis Groupe’s UK head office is based at Television Centre, home to a number of our agencies and global teams. Each floor is supported by a dedicated Concierge who plays a key role in creating a seamless and professional workplace experience. This is not your typical reception role. We’re looking for someone to take ownership of the 9th floor – a dynamic environment that hosts multiple global teams, including members of our EMEA Senior Management Committee. You’ll be the go-to person for everything on the floor, ensuring smooth day-to-day operations while delivering a first-class experience for colleagues and visitors from around the world. If you’re organised, proactive, and thrive in a people-focused role, this is a fantastic opportunity to make a real impact.
What you’ll be doing:
- Creating a seamless visitor experience, from booking guests in to welcoming and hosting them on arrival
- Acting as the main front-of-house contact for both internal teams and external visitors
- Managing the day-to-day operations of the floor, including supplies, post, couriers, taxis, and lockers
- Coordinating with hospitality and facilities to ensure meetings are set up correctly, including catering requirements
- Supporting meeting room setup, including AV equipment and daily checks
- Communicating key updates across the floor and maintaining accurate distribution lists
- Supporting the organisation of events and team activities
- Welcoming new starters, giving tours, and helping them settle in from day one
- Working closely with other concierges and the wider PA community to support a “one team” culture
Going the Extra Mile!
In this role, you’ll also:
- Provide ad hoc support to senior international executives visiting the office
- Build strong relationships with the PA community and assist with tasks such as bookings, printing, research, and logistics
- Become the trusted, familiar face on the floor – someone everyone can rely on
- Continuously look for ways to improve how the floor operates and enhance the overall experience
Please note: This role requires on-site attendance Monday-Friday 08:30-16:30.
What we’re looking for:
- A friendly, confident, and professional individual with excellent customer service skills
- Previous experience in a front-of-house, reception, or customer-facing role (office or hospitality preferred)
- A collaborative team player with a positive, can-do attitude
- Proactive, reliable, and able to take ownership of tasks
- Strong organisational skills with excellent attention to detail
- Ability to multitask, stay calm under pressure, and work in a fast-paced environment
- Comfortable working both independently and as part of a wider team
Additional Information
Publicis Media offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives.
Concierge employer: Publicis Media
Contact Detail:
Publicis Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Publicis Media on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it's at an event or during an interview, let your friendly and confident self shine through. Remember, they’re looking for someone who fits into their team culture.
✨Tip Number 3
Be proactive! If you see an opportunity to help out or take charge of a situation, go for it. This role is all about taking ownership, so demonstrating that you can manage tasks and improve operations will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, this role is all about creating a welcoming environment, so show us how friendly and approachable you are.
Tailor Your Application: Make sure to tailor your application specifically for the Concierge role. Highlight your previous experience in customer service or front-of-house roles, and relate it back to the responsibilities mentioned in the job description. We love seeing how your skills align with what we’re looking for!
Be Organised: Since this role requires strong organisational skills, make sure your application reflects that. Keep your CV neat and structured, and ensure your cover letter is concise and to the point. A well-organised application will show us that you can handle the day-to-day operations smoothly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Publicis Media
✨Know the Company Inside Out
Before your interview, take some time to research Publicis Media and its various agency brands. Understanding their mission, values, and recent projects will not only impress your interviewers but also help you tailor your responses to align with their goals.
✨Showcase Your Customer Service Skills
As a Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for clients or colleagues. This will demonstrate your proactive attitude and ability to create a seamless experience for visitors.
✨Demonstrate Organisational Prowess
Highlight your organisational skills by discussing how you've managed multiple tasks in a fast-paced environment. Be ready to share specific instances where your attention to detail made a difference, especially in coordinating events or managing supplies.
✨Emphasise Team Collaboration
Publicis Media values a 'one team' culture, so be prepared to talk about your experiences working collaboratively. Share stories that illustrate your ability to build relationships and support your colleagues, as this will show you're a great fit for their team-oriented environment.