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- Tasks: Deliver exceptional experiences and manage day-to-day operations for a dynamic office environment.
- Company: Join Publicis Media, a global leader in modern media solutions.
- Benefits: Enjoy competitive benefits including pension, life assurance, and private medical cover.
- Why this job: Make a real impact while being the go-to person for a vibrant team.
- Qualifications: Customer service experience and strong organisational skills are essential.
- Other info: Be part of a collaborative culture with opportunities for personal growth.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Publicis Media harnesses the power of modern media through leading agency brands and global accelerator PMX; immersive experience group PMCI and access to integrated platform-based technologies and offerings. A key business solution of Publicis Groupe, Publicis Media’s digital-first, data-driven global solutions deliver client value and drive growth in a platform-powered world. It is present in over 100 countries with over 23,000 employees worldwide.
Publicis Groupe’s UK head office is based at Television Centre, home to a number of our agencies and global teams. Each floor is supported by a dedicated Concierge who plays a key role in creating a seamless and professional workplace experience. This is not your typical reception role. We’re looking for someone to take ownership of the 9th floor – a dynamic environment that hosts multiple global teams, including members of our EMEA Senior Management Committee. You’ll be the go-to person for everything on the floor, ensuring smooth day-to-day operations while delivering a first-class experience for colleagues and visitors from around the world. If you’re organised, proactive, and thrive in a people-focused role, this is a fantastic opportunity to make a real impact.
What you'll be doing:
- Creating a seamless visitor experience, from booking guests in to welcoming and hosting them on arrival
- Acting as the main front-of-house contact for both internal teams and external visitors
- Managing the day-to-day operations of the floor, including supplies, post, couriers, taxis, and lockers
- Coordinating with hospitality and facilities to ensure meetings are set up correctly, including catering requirements
- Supporting meeting room setup, including AV equipment and daily checks
- Communicating key updates across the floor and maintaining accurate distribution lists
- Supporting the organisation of events and team activities
- Welcoming new starters, giving tours, and helping them settle in from day one
- Working closely with other concierges and the wider PA community to support a “one team” culture
Going the Extra Mile! In this role, you’ll also:
- Provide ad hoc support to senior international executives visiting the office
- Build strong relationships with the PA community and assist with tasks such as bookings, printing, research, and logistics
- Become the trusted, familiar face on the floor – someone everyone can rely on
- Continuously look for ways to improve how the floor operates and enhance the overall experience
Please note: This role requires on-site attendance Monday-Friday 08:30-16:30.
What we're looking for:
- A friendly, confident, and professional individual with excellent customer service skills
- Previous experience in a front-of-house, reception, or customer-facing role (office or hospitality preferred)
- A collaborative team player with a positive, can-do attitude
- Proactive, reliable, and able to take ownership of tasks
- Strong organisational skills with excellent attention to detail
- Ability to multitask, stay calm under pressure, and work in a fast-paced environment
- Comfortable working both independently and as part of a wider team
Publicis Media offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave.
Concierge in City of London employer: Publicis Media
Contact Detail:
Publicis Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in City of London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Publicis Media and its various brands. Understanding their values and how they operate will help you connect with the team and show that you're genuinely interested in being part of their dynamic environment.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be the face of the floor, so it's crucial to demonstrate your excellent customer service skills. Role-play common scenarios with friends or family to build your confidence in welcoming guests and managing day-to-day operations.
✨Tip Number 3
Show off your organisational prowess! Prepare examples of how you've successfully managed multiple tasks in previous roles. Whether it’s coordinating events or handling logistics, having specific stories ready will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a friendly thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm for the role but also helps you stand out as a proactive candidate who values communication.
We think you need these skills to ace Concierge in City of London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, this role is all about creating a welcoming environment, so show us how friendly and approachable you are.
Tailor Your Application: Make sure to tailor your application specifically for the Concierge role. Highlight your relevant experience in customer service or front-of-house roles, and mention any specific skills that align with what we’re looking for, like organisation and multitasking. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff – your skills and experiences that make you the perfect fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture right there. We can’t wait to hear from you!
How to prepare for a job interview at Publicis Media
✨Know the Company Inside Out
Before your interview, take some time to research Publicis Media and its various brands. Understand their mission, values, and the specific role of a Concierge within their dynamic environment. This will not only show your enthusiasm but also help you tailor your responses to align with their culture.
✨Showcase Your People Skills
As a Concierge, you'll be the face of the company for many visitors. Prepare examples of how you've successfully managed customer interactions in the past. Highlight your ability to create a welcoming atmosphere and handle any challenges with grace and professionalism.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and stay organised in a fast-paced environment. You might want to share specific strategies or tools you use to keep everything running smoothly, especially when coordinating events or managing supplies.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the team. Inquire about the day-to-day challenges a Concierge faces or how they measure success in this position. This not only demonstrates your engagement but also helps you assess if the role is the right fit for you.