Talent Operations Coordinator

Publicis Groupe is one of the world’s largest communications holding companies, present in over 110 countries and employing about 100,000 professionals. The Groupe is positioned at every step of the value chain, from consulting to execution, combining marketing transformation and digital business transformation.

Here at Publicis, creativity meets innovation! We have an exciting opportunity to join our UK Talent Operations team (HR) as a Talent Coordinator. The Talent team is made up of Talent Operations, Learning and Development, Employer Relations, Talent Acquisition, Reward, Talent Partnering and DE&I. Our Talent team, traditionally known as Human Resources, is responsible for partnering across our dedicated brands. You will play a vital role in supporting the business and wider Talent team by acting as the first point of contact for various Talent queries, promoting and delivering a great Talent experience. From supporting initiatives that attract the best talent from diverse backgrounds and onboarding new recruits, to enhancing the employee experience throughout their employee lifecycle. The head office is based in London and there will be a requirement to be in London 3 days per week. Your remaining 2 days per week will be working from home. At Publicis Groupe we are passionate about flexible working so the opportunity to work from home is part of what we do. This is an exciting opportunity to be part of our incredible Talent journey. If you are passionate about enhancing employee lifecycle, possess exceptional organisational skills, and thrive in a fast-paced, creative atmosphere, this opportunity awaits you. Join us in shaping the future of marketing and digital transformation at Publicis Groupe!

Key Responsibilities

• Building strong relationships across the Talent team and wider agencies, acting as the first point of contact for employee queries and resolving or escalating issues across payroll, benefits, holiday, sickness, and Talent systems.
• Managing the full employee lifecycle, including onboarding and offboarding, contract changes, parental and special leave, and delivering a consistently high-quality employee experience.
• Maintaining accurate employee data across systems in line with GDPR, including joiners, leavers, and Right to Work checks, and ensuring ongoing compliance.
• Supporting Talent Management with ER meetings, including note-taking, and providing high-quality transactional support within agreed SLAs.
• Working closely with Payroll and Benefits on pre-payroll administration, benefits enrolments, and record maintenance.
• Coordinating probation and performance review processes end to end, escalating where needed, and monitoring holiday and absence records.
• Processing invoices and POs accurately and on time where required.
• Continuously improving processes, service delivery, and customer experience, supported by people data such as joiner surveys and exit interviews.
• Identifying improvement opportunities, supporting change, delivering training where needed, and contributing to Talent strategy projects and the wider Publicis Groupe culture.

Key Competencies and Skills

• Strong organisational and administrative skills, with the ability to support a busy team.
• A confident communicator, able to understand and work with complex information.
• Naturally discreet, operating with integrity, trust, and due diligence, and living our values.
• Resourceful, detail-oriented, and focused on accuracy, quality, and delivery.
• Collaborative with strong interpersonal skills - down to earth and enjoyable to work with.
• Comfortable working in a fast-paced, creative environment and adaptable to changing priorities.
• Resilient with a continuous improvement and growth mindset, able to think on your feet and work in an agile way.
• Experience using HR systems and databases (desirable).
• Passionate about delivering an excellent service for our people.
• Interest in marketing and confidence operating in a digital environment.
• Confident using Microsoft Office, including Excel, Word, PowerPoint, and Outlook.

Employees joining The Pack, an early-career programme that connects, supports and develops you to kick-start your career with us, initially start with an annual salary of £28,850.

Publicis Groupe operates a hybrid working pattern with full-time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.