At a Glance
- Tasks: Drive successful tech implementations and ensure client satisfaction across accounts.
- Company: Join Publicis Groupe, a leader in creative technology and innovation.
- Benefits: Inclusive culture, diverse team, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion in a dynamic work environment.
- Why this job: Be at the forefront of redefining content production with cutting-edge technology.
- Qualifications: 3-5 years in tech solutions and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world’s biggest studio network, we leverage the industry’s richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content. We intuitively deliver this through Marcel Make, the world’s first Intelligent Content agent. The result? Predictively performing content that unlocks business growth in unprecedented ways.
The Product Success Manager is a client-facing role responsible for driving the successful implementation of technology solutions across client accounts. Working under the guidance of a Product Success Director, this role ensures that implementation plans are translated into effective delivery, strong client engagement, and measurable customer satisfaction outcomes. The role supports enterprise programs, manages smaller accounts, and/or leads standalone module deployments.
Responsibilities- Support delivery of technology implementations across client accounts
- Own workstreams within larger programs, ensuring delivery against scope and timelines
- Track progress and manage dependencies, risks, and issues
- Act as day-to-day client contact for implementation topics
- Translate technical updates into clear business communication
- Manage smaller accounts or support enterprise engagements
- Maintain documentation and ensure alignment between client expectations and delivery
- Translate customer requirements into product requirements
- Work closely with the integration team
- Support training team if required to train customers on platform
- 3–5 years of experience in DAM, MRM platform technologies as a technical solutions or technical implementation roles.
- 2+ years of experience in customer facing roles.
- Exposure to UAT processes is preferable.
- Strong organisational and communication skills with the ability to manage multiple stakeholders and translate business concepts into technical language.
Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
Product Success Manager employer: Publicis Groupe
Publicis Groupe is an exceptional employer that champions creativity and innovation within a diverse and inclusive work culture. As a Product Success Manager, you will thrive in an environment that not only values your contributions but also offers ample opportunities for professional growth and development. With access to cutting-edge technology and a global network of experts, you'll be empowered to make a meaningful impact while enjoying the benefits of a supportive and collaborative team atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Product Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Publicis Groupe. A friendly chat can open doors and give you insider info on the role of Product Success Manager.
✨Tip Number 2
Prepare for the interview by understanding the tech solutions we offer. Brush up on your knowledge of DAM and MRM platforms, and think about how you can translate technical jargon into clear business communication.
✨Tip Number 3
Showcase your organisational skills! Be ready to discuss how you've managed multiple stakeholders and projects in the past. We love candidates who can juggle tasks while keeping everyone in the loop.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our diverse and inclusive team.
We think you need these skills to ace Product Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Success Manager role. Highlight your experience with DAM and MRM technologies, and show us how your skills align with our needs. We want to see how you can drive successful implementations!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application to reflect how you can translate technical updates into business-friendly terms.
Highlight Your Organisational Skills:We love candidates who can juggle multiple tasks! In your application, share examples of how you've managed projects or accounts in the past. This will help us see your ability to track progress and manage dependencies effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Publicis Groupe!
How to prepare for a job interview at Publicis Groupe
✨Know the Product Inside Out
Before your interview, make sure you understand the technology solutions and products that the company offers. Familiarise yourself with their Intelligent Content agent, Marcel Make, and how it impacts client success. This knowledge will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Client Engagement Skills
As a Product Success Manager, you'll be the main point of contact for clients. Prepare examples from your past experiences where you've successfully managed client relationships, resolved issues, or translated technical jargon into business-friendly language. This will demonstrate your ability to engage effectively with clients.
✨Be Ready to Discuss Implementation Strategies
Think about how you would approach the implementation of technology solutions. Be prepared to discuss your experience with managing workstreams, tracking progress, and handling dependencies. Highlight any specific methodologies or tools you've used in previous roles that align with the company's needs.
✨Emphasise Your Organisational Skills
In this role, you'll need to juggle multiple stakeholders and projects. Share examples that showcase your organisational skills, such as how you've managed timelines, documentation, and client expectations in the past. This will reassure them that you can handle the demands of the position.
