Senior Client Development Director in London

See how Epsilon powers connected marketing by unlocking the full potential of data and identity.

How You’ll Make an Impact

As a Client Lead in the Commerce (RMN) team, you will own all areas of key retailer partnerships for Epsilon, and your mission will be to create win/win outcomes for some of our most important retail media clients. You will manage a small team to navigate the digital landscape with highly differentiated products & solutions, both for your client and for your clients’ brands. Working closely with internal teams including Product & Platform, Customer Success, Marketing etc., your success will be based on healthy client relationships and on growing their retail media proposition and revenue.

What You’ll Achieve

In this role, you’ll have the opportunity to develop expertise in commerce media, digital media, project management, RM platforms and consultative account leadership. We expect the ideal candidate to use general business acumen to uncover business needs, identify opportunities and create impactful positioning of how Epsilon’s unique offering will help our clients achieve their business goals.

Responsibilities include:

• Owning key retailer relationships primarily with Retail Media teams but also throughout the wider business.
• Full account ownership: showcasing Epsilon’s full range of digital retail media capabilities.
• Effectively facilitate day-to-day management of your accounts, drawing upon account managers, product engineers, media delivery & data analytics functions.
• Work with your team to complete daily checks of on- & offsite platforms and escalate issues (to resolution) via our support platform.
• Create best practice commerce media guidelines and communicate new product developments & features to retailers and brands – ensuring our retailers have all the resources required to grow.
• Manage the team to facilitate regular platform reporting cadence, based on our retailers’ needs.
• Run QBPs that leverage data, insight & business acumen to uncover business needs, growth opportunities and agree joint business plans
• Devise offsite training & GTM strategies with our retailer sales teams, support on audience specific briefs and provide post campaign reporting.
• Accurately forecast revenue pipeline and accelerate retailer plans/roadmaps to achieve quarterly & annual targets.

What you’ll bring with you:

• 8+ years of sales, marketing, SaaS and client management experience.
• An understanding of the retail landscape to help address client needs in a way that is competitive, differentiated, and meaningful.
• Excellent interpersonal communication skills.
• Solution-oriented mindset.
• Excellent presentation and influencing skills.
• Experience across key marketing components including strategy, analytics, media performance, forecasting.
• Self-motivation – able to identify opportunities, new business, and market gaps.
• Comfortable with consultative sales and solution selling.
• Strong business and strategic planning acumen.
• Solid quantitative background with an understanding of analytic tools and techniques.
• Strong relationship-building skills.
• Works well in a team/highly collaborative environment.

What could make you stand out:

• Strong retail media, ecommerce and digital knowledge.
• Digital & Supplier Media experience.
• Hands-on familiarity with retail media platforms (e.g., CitrusAd, Criteo Retail Media, Amazon).
• Experience with CRM/workflow tools (e.g., Salesforce) and basic analytics tooling (e.g., DOMO, Tableau).
• Capability to build and deliver data-led narratives.
• Highly driven, motivated and ambitious self-starter. Proactive, not reactive.
• Proven ability to launch media solutions.
• Entrepreneurial commercial approach.

When you join Epsilon, we’ll create something EPIC together. We’re a global leader in data and identity, with deep expertise in digital media, clean rooms, customer data platforms, loyalty and marketing services. Positioned at the center of Publicis Groupe, Epsilon helps brands deliver personalized experiences at scale and build lasting customer relationships by unlocking the full potential of data and identity. Epsilon operates in 30+ countries across EMEA, the Americas and APAC, with more than 8,000 employees.

Check out a few of these resources to learn more about what makes Epsilon so EPIC:

Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon

Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Epsilon has five values that define our culture and guide us as we create value for our clients, our people and consumers. We seek candidates who align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing.
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
• Innovate with purpose. We shape the market with big ideas that drive big outcomes.
• Respect all voices. We embrace differences and foster a culture of connection and belonging.
• Empower with accountability. We trust each other to own and deliver on common goals.

Because You Matter

We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.