At a Glance
- Tasks: Lead client relationships and ensure smooth tech implementations for major brands.
- Company: Join Publicis Groupe, a leader in creative technology and innovation.
- Benefits: Global collaboration, professional growth, and impact at the executive level.
- Other info: Diversity and inclusion are at our core; we celebrate all identities.
- Why this job: Shape the future of content production with cutting-edge technology.
- Qualifications: 10+ years in technical account management and strong stakeholder skills.
The predicted salary is between 80000 - 100000 £ per year.
Within Publicis Groupe's Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world's biggest studio network, we leverage the industry's richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content.
The Product / Client Success Director is a senior, client-facing leadership role responsible for owning the technology relationship and client experience during the implementation phase of complex enterprise engagements. Acting as the senior Tech relationship lead, this role ensures clients have a clear, confident, and well‐supported experience while the internal implementation teams deliver the solution. This position focuses on strategic communication, expectation management, commercial alignment, and client satisfaction.
Responsibilities:
- Executive Client Leadership
- Serve as the primary relationship tech‐lead for clients throughout the implementation period.
- Lead C‐level conversations, ensuring clients remain confident, informed, and aligned to strategic outcomes.
- Drive executive‐level expectation‐setting, ensuring clarity on programme progress, decision points, and risk posture.
- Act as the escalation owner for senior stakeholders, maintaining control, calm, and clarity in high‐pressure moments.
- Implementation Communication & Change Management
- Lead onboarding and change management for large-scale technology rollouts, ensuring smooth implementation.
- Partner closely with the internal tech teams (product success, program management, implementation solutions), ensuring clients understand timelines, milestones, risks, and decisions.
- Distil complex technical updates into clear commercial language focused on value, impact, and decisions.
- Ensure delivery teams are aligned with commercial commitments and client expectations, keeping all stakeholders up to speed according to initial alignments.
- Strategic & Commercial Partnership
- Partner with commercial teams to ensure a smooth client experience.
- Advocate for client needs and long‐term strategic alignment, shaping roadmap conversations and multi‐year partnership planning.
- Drive up‐sell and cross‐sell opportunities within existing accounts by aligning client needs with technology offerings.
- Operational Excellence
- Monitor implementation health, risks, and dependencies to ensure predictable outcomes.
- Drive standards for communication, documentation, and client engagement across global implementation teams.
- Identify and lead process improvement initiatives that enhance scalability, quality, and client experience.
Qualifications & Skills:
- Bachelor's degree (Master's preferred) in Business, Technology, Marketing, or related field.
- 10+ years' experience in technical account management (preferably in creative production, marketing tech, or SaaS environments).
- Exceptional executive presence, negotiation, and stakeholder management skills with C‐suite clients.
- Proven track record of managing large enterprise clients through technology deployment or transformation programmes.
- Strong understanding of digital/creative production workflows and supporting technologies.
What We Offer:
- Opportunity to own the relationship with some of the world's most recognised brands.
- A global, collaborative, and innovative culture where your expertise will have a significant impact.
- Professional growth and visibility at the executive level across our international network.
Diversity and inclusion is a core part of who we are at Publicis Production. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity.
Product Success Director in London employer: Publicis Groupe
Publicis Groupe is an exceptional employer, offering a dynamic and collaborative work culture that empowers employees to make a significant impact on some of the world's most recognised brands. With a strong commitment to diversity and inclusion, we provide ample opportunities for professional growth and visibility at the executive level, ensuring that every team member can thrive in their career while contributing to innovative solutions in the creative production space.
StudySmarter Expert Advice🤫
We think this is how you could land Product Success Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. A personal introduction can make all the difference when you're aiming for that Product Success Director role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will help you tailor your responses and show them you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! You need to communicate your experience and how it aligns with their needs clearly. Role-play with a friend or use online resources to refine your delivery and boost your confidence.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest can keep you top of mind. Plus, it shows your professionalism and enthusiasm for the role.
We think you need these skills to ace Product Success Director in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Success Director role. Highlight your experience in technical account management and how it aligns with our focus on client satisfaction and strategic communication.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven success in previous roles. Use metrics where possible to demonstrate your impact, especially in managing large enterprise clients.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to digest. Avoid jargon unless it's relevant to the role.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, we can ensure your application is reviewed promptly and you’re considered for this exciting opportunity with us!
How to prepare for a job interview at Publicis Groupe
✨Know Your Tech Inside Out
As a Product Success Director, you'll need to demonstrate a strong understanding of technical account management. Brush up on the latest trends in creative production and marketing tech, and be ready to discuss how these can impact client relationships and project outcomes.
✨Master the Art of Communication
You'll be leading C-level conversations, so practice distilling complex technical updates into clear, commercial language. Think about how you can convey value and impact effectively, ensuring that clients feel informed and confident throughout the implementation process.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully managed large enterprise clients through technology deployments. Highlight your ability to set expectations, manage risks, and drive alignment between internal teams and client needs—this will show your strategic influence.
✨Demonstrate Calm Under Pressure
In high-pressure moments, maintaining control and clarity is crucial. Think of scenarios where you've had to navigate challenges or escalations with senior stakeholders, and be ready to share how you kept everyone aligned and focused on strategic outcomes.
