FTC Global Account Director in London

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients’ businesses.

Over the years, we have evolved our definition of ROI, as it has changed with the ever-complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media. ROI is about delivering Return on Investment; but it’s also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire Growth – top-line growth for our clients’ businesses, growth for our people and growth for our culture.

Powered by our best-in-class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading. This breadth means we deliver insights that lie at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes. We deliver more creative media solutions that bring together best-in-class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients.

We adopt new data analytics and value optimisation techniques while building relationships with some of the world’s most exciting start-ups. We leverage over 30 years of media planning expertise to go beyond traditional media solutions and deliver a Return on Investment that is both forward-thinking and accountable to our clients.

At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world’s leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.

Are you an experienced Global Account Director looking for an opportunity to make a genuine impact on a high-profile international client? At Zenith International, we’re looking for a commercially minded, relationship-driven leader to join our team and help shape the future of our partnership with Philip Morris International. This fixed-term maternity cover role offers the chance to work across more than 50 markets, collaborating with senior global stakeholders and multidisciplinary teams to deliver exceptional client service, strategic initiatives, and operational excellence.

You’ll play a pivotal role in driving key projects, elevating market performance, and helping one of our largest and most influential accounts continue to thrive. This is a highly visible position with significant scope to influence, innovate, and showcase your leadership on a truly global stage. This is a unique opportunity to work on one of the most significant global accounts within the business, partnering with market-leading clients and teams across the world. You’ll gain exposure to diverse markets, complex challenges, and senior decision-makers while developing your leadership credentials in a highly collaborative and supportive environment.

If you’re someone who enjoys solving complex problems, building meaningful relationships, and delivering world-class work at scale, we’d love to hear from you.

As Global Account Director, you will work in close partnership with the Business Director while collaborating with Strategy, Digital, and Market Leads across the network. You will be trusted to lead major initiatives, strengthen client relationships, and ensure the smooth delivery of critical account activity.

Your responsibilities will include:

• Leading key account projects and initiatives, taking ownership from briefing through to delivery
• Partnering with senior client stakeholders to build trusted, long-term relationships
• Managing and overseeing major client deliverables, including Global Quarterly Business Reviews (QBRs)
• Ensuring project outputs meet the highest standards, delivering against strategic objectives and client expectations
• Supporting market teams and helping resolve challenges by coordinating the right expertise across the network
• Providing clients with clear, proactive updates and visibility across markets, teams, and performance
• Leading monthly global market meetings, bringing together insights, updates, and opportunities from across the business
• Identifying and championing best practice and standout work from local markets
• Collaborating with internal teams to improve processes, drive efficiency, and enhance ways of working
• Evaluating potential partners and supporting strategic business decisions
• Staying ahead of industry developments and translating trends into client opportunities
• Proactively spotting opportunities to drive additional value, innovation, and growth for the client

Experience operating at Global Account Director level within a media, marketing, agency, or related environment is essential. Outstanding client leadership and stakeholder management skills are required, along with the ability to manage multiple priorities whilst maintaining exceptional attention to detail. A calm, confident presence with strong presentation and communication skills is necessary, as well as excellent commercial awareness and problem-solving capabilities.

Strong analytical thinking and an ability to turn insights into action, solid Excel and PowerPoint skills, and experience managing and developing people are also important. Confidence handling client demands, navigating complex situations, and constructively challenging when required is expected. A natural curiosity about people, behaviours, and what drives successful partnerships is advantageous, as is experience working with FMCG or restricted-category clients.

Previous pitch or business development experience, fluent English communication skills, and a willingness to travel internationally when required are also beneficial.

Zenith International offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives.

Publicis Groupe works primarily from the office or our clients' office four days per week. We are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.

We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.