At a Glance
- Tasks: Create a seamless visitor experience and manage day-to-day operations on the 9th floor.
- Company: Join Publicis Groupe, a dynamic and inclusive workplace at Television Centre.
- Benefits: Enjoy a range of benefits including pension, private medical cover, and reflection days.
- Other info: Be part of a supportive team culture with excellent career growth opportunities.
- Why this job: Make a real impact in a people-focused role while building strong relationships.
- Qualifications: Customer service skills and previous front-of-house experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
Publicis Groupe’s UK head office is based at Television Centre, home to a number of our agencies and global teams. Each floor is supported by a dedicated Concierge who plays a key role in creating a seamless and professional workplace experience. This is not your typical reception role. We’re looking for someone to take ownership of the 9th floor – a dynamic environment that hosts multiple global teams, including members of our EMEA Senior Management Committee. You’ll be the go‑to person for everything on the floor, ensuring smooth day‑to‑day operations while delivering a first‑class experience for colleagues and visitors from around the world. If you’re organised, proactive, and thrive in a people‑focused role, this is a fantastic opportunity to make a real impact.
Responsibilities
- Creating a seamless visitor experience, from booking guests in to welcoming and hosting them on arrival
- Acting as the main front‑of‑house contact for both internal teams and external visitors
- Managing the day‑to‑day operations of the floor, including supplies, post, couriers, taxis, and lockers
- Coordinating with hospitality and facilities to ensure meetings are set up correctly, including catering requirements
- Supporting meeting room setup, including AV equipment and daily checks
- Communicating key updates across the floor and maintaining accurate distribution lists
- Supporting the organisation of events and team activities
- Welcoming new starters, giving tours, and helping them settle in from day one
- Working closely with other concierges and the wider PA community to support a “one team” culture
Going the Extra Mile!
- Provide ad hoc support to senior international executives visiting the office
- Build strong relationships with the PA community and assist with tasks such as bookings, printing, research, and logistics
- Become the trusted, familiar face on the floor – someone everyone can rely on
- Continuously look for ways to improve how the floor operates and enhance the overall experience
Qualifications
- A friendly, confident, and professional individual with excellent customer service skills
- Previous experience in a front‑of‑house, reception, or customer‑facing role (office or hospitality preferred)
- A collaborative team player with a positive, can‑do attitude
- Proactive, reliable, and able to take ownership of tasks
- Strong organisational skills with excellent attention to detail
- Ability to multitask, stay calm under pressure, and work in a fast‑paced environment
- Comfortable working both independently and as part of a wider team
Benefits
Publicis Media offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives.
Equal Opportunity Statement
At Publicis Media, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.
Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.
Concierge in London employer: Publicis Groupe
Publicis Groupe is an exceptional employer, offering a vibrant work culture at the iconic Television Centre in London. As a Concierge, you'll play a pivotal role in enhancing the workplace experience for global teams, with opportunities for personal growth and collaboration within a supportive environment. With comprehensive benefits including private medical cover and a commitment to inclusivity, Publicis Groupe fosters a dynamic atmosphere where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Publicis Groupe. Check out their social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be the face of the office. Role-play common scenarios with friends or family to boost your confidence. Think about how you'd handle different situations, from welcoming guests to managing unexpected issues.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed tasks in previous roles. Whether it's coordinating events or handling multiple requests at once, having real-life stories ready will impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can set you apart and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, this role is all about creating a welcoming environment, so show us how you can bring that vibe!
Tailor Your Application:Make sure to tailor your application specifically for the Concierge role. Highlight your relevant experience in customer service and any previous front-of-house roles. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your strengths!
Be Proactive in Your Approach:In your application, demonstrate your proactive nature. Share examples of how you've taken ownership of tasks or improved processes in past roles. This will show us that you’re not just a team player but someone who can really make a difference on the 9th floor!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position and our company culture there!
How to prepare for a job interview at Publicis Groupe
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Concierge role and its responsibilities. Familiarise yourself with the day-to-day operations mentioned in the job description, like managing supplies and coordinating meetings. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your People Skills
As a Concierge, you'll be the go-to person for both colleagues and visitors. During the interview, share examples of how you've successfully interacted with diverse groups in previous roles. Highlight your customer service skills and your ability to create a welcoming atmosphere.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to multitask or resolve conflicts. Practising these responses will show that you're proactive and can thrive in a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or any upcoming events on the floor. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
