At a Glance
- Tasks: Support retail media clients by coordinating tasks and driving product adoption.
- Company: Join Epsilon, a leading global data and technology company in marketing.
- Benefits: Competitive pay, great benefits, hybrid work, and career growth opportunities.
- Other info: Dynamic work environment with a focus on collaboration and personal growth.
- Why this job: Be part of an innovative team making a real impact in retail media.
- Qualifications: 1-2 years in client services, strong Excel skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
London (4 days per week in office) • UK travel to retailer offices as needed
Epsilon is offering an outstanding opportunity to work with some of the most inquisitive people in retail media and supporting some of the UK’s biggest retailers. We are looking for a diligent Client Success Associate to support our Retail Media clients. You’ll assist the Client Lead and the client team by coordinating delivery and keeping day-to-day tasks on track. You will also help drive commercial growth and product adoption onsite, offsite, and through features for our retail clients. Reporting and operational foundations will be carried out consistently and accurately.
Reporting & collaboration
You’ll report directly to the lead of Client Services and support the wider Retail Media Client team. You’ll partner closely with internal teams (e.g., Sales, Ops, Tech, Analytics, Creative) to support planning, delivery, reporting and issue resolution.
Responsibilities
- Support the Client Lead/Client Directors with meeting prep, notes, follow-ups and action tracking
- Support onsite operational checks and troubleshooting (e.g., platform checks, placement/feature launch coordination)
- Support product/release communications by helping compile client updates and key changes
- Build and QA retailer-facing reporting (weekly/monthly), including insights and next steps
- Raise and handle tickets (e.g., reporting pulls, troubleshooting, platform issues) and coordinate cross-functional follow-up
- Respond to client queries and triage requests, pulling in the right teams quickly
- Pull and maintain delivery metrics and trackers; help find opportunities to automate repeatable outputs
- Deliver comprehensive insights for retailer QBRs and ad hoc updates
What success looks like
- The team trusts you to keep details organised, deadlines met, and comms clear
- Issues are spotted early and raised with proposed options
- Reporting is accurate, on time, and passionate about insights and actions
- Trackers and processes are maintained to a high standard
Qualifications
- Strong organisation and follow-through; able to handle multiple workstreams
- Clear written and verbal communication; confident with client-facing updates
- Analytical and detail-focused; comfortable working with performance data in Excel
- Participant coordination across internal teams and retailer/platform contacts
- Proactive problem-solving
Required qualifications
- 1–2 years’ experience in client services/account support within digital media, or an agency environment
- Strong Excel skills (pivots/lookups a plus) and ability to QA numbers before sharing
- Comfortable producing decks and written updates (PowerPoint)
- Able to work four days each week from our London office, with visits to retailer offices across the UK as required
- Proactive, team-first approach with strong ownership and vitality
Nice to have
- Hands-on familiarity with retail media platforms (e.g., CitrusAd, Criteo Retail Media, Amazon)
- Experience with CRM/workflow tools (e.g., Salesforce) and basic analytics tooling (e.g., DOMO, Tableu)
- Comfortable presenting performance updates
- Retail/eCommerce trading knowledge (e.g., promo cadence, onsite merchandising)
We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.
As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Client Development Associate (Retail Media) in London employer: Publicis Groupe
Publicis Groupe is an exceptional employer, offering a dynamic work culture that fosters creativity and collaboration in the heart of Greater London. With a strong focus on employee growth, we provide comprehensive benefits such as Pension, Life Assurance, and Private Medical cover, ensuring our team feels valued and supported. Join us to lead innovative strategies for renowned brands like Disney, while enjoying a workplace that champions inclusivity and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Development Associate (Retail Media) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Publicis Groupe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Publicis Groupe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Development Associate (Retail Media) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Publicis Groupe:Your cover letter is your chance to shine! Tell us why you want to work at Publicis Groupe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Publicis Groupe!
How to prepare for a job interview at Publicis Groupe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
