Client Partner, Consumer Products/CPG

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses through designing the products and services their customers truly value.

Aligned to the consumer products/CPG industry, you will harness the depth and breadth of PS’ portfolio, and the value-add of our extended capabilities through Publicis Groupe, to identify new opportunities, new buying centers, and innovative ways to help our clients evolve for a more digital-enabled future, positively impacting their business and their customers.

Responsibilities

• Drive and lead stewardship across clients, acting as their PS leader and ensuring profitable YoY growth.
• Own the PS Account Plan and 360-degree relationship with your clients to deliver on measured sales and revenue growth, existing and new projects, and overall satisfaction.
• Develop a relationship map, 3–5-year vision and strategy, and manage tactical executions to sell the full PS portfolio.
• Foster deeper relationships with customer CXOs (beyond the CMO and CIO) through marketing campaigns, thought leadership activities, account references, and PR/media opportunities.
• Shape proposals and negotiate agreements focused on achieving mutually beneficial outcomes for PS and its clients.
• Own monthly, quarterly, and annual booking targets and ensure contractual arrangements meet defined commercial goals.
• Manage and ensure delivery expectations and satisfaction by orchestrating relevant Delivery stakeholders.
• Advocate for your clients internally and ensure all opportunities are accurately reflected and forecasted in the PS CRM pipeline to provide visibility and cross-sell opportunities with all practices, capabilities, and alliance partner teams.
• Maintain a thorough understanding of the PS GTM offerings and solutions, brand and network building, cross-client line of businesses, and industry trends.
• Cross-sell across our horizontals, services, solutions, and capabilities.
• Demonstrate a high level of performance and results in goal achievement, account management, people and diversity development, business / financial / technical specialization, innovations, and contributions to the PS Growth Force Community.
• Manage PS internal stakeholders and build a dedicated and virtual team of experts to match our offerings to Client priorities.
• Contribute to Global Client Partner community and Growth Force community strategies, best practices, case studies, and education.

Qualifications

• Experience of overseeing digital business transformation, key account management and business development responsibilities within professional services for consumer products industry clients.
• Recognised thought leader and industry expert in digital business transformation and consumer products/CPG industry.
• Experience managing large accounts of £10m+ revenue.
• Proactive and consultative approach to business development and a track record of growing business through market-leading and enterprise wide innovations, and thought leadership.
• Proven experience of growing and transforming accounts and establishing an expansive network of advocates across large scale corporate customers.
• Ability to develop and nurture Trusted Partner-level relationships with both C-suite client contacts and internal stakeholders via a strong industry POV and understanding of client needs.
• A passion for people, leadership, equality, and society.
• Strong global leadership capability to manage a team and lead change while inspiring and developing others.
• Strong learning mindset and drive for continuous evolution and self-improvement, including cultivating learning agility, development of personal adaptability, and pursuit of excellence.
• Flexible and mobile, able to work in a hybrid WFH, office, and travel environment as the role necessitates.