Associate Director, Product Operations

Senior Product Operations Manager responsible for scaling and strengthening the operational backbone of our global product organization.

Responsibilities

• Process & Workflow Management
  • Execute and optimise end‑to‑end product workflows from ideation through launch, identifying opportunities to improve efficiency using AI‑enabled tools.
  • Design and implement new standardised operating procedures for product releases as gaps and scaling needs emerge.
  • Maintain and evolve cross‑functional communication frameworks across Product, Engineering, Sales, and Customer Success teams.
  • Own and continuously improve product documentation standards and knowledge‑management systems, leveraging AI to enhance accuracy and accessibility.
• Data Management & Reporting
  • Build and maintain dashboards covering finance agreements, cost tracking, and revenue metrics, exploring AI‑driven automation and analytics where applicable.
  • Deliver regular operational reporting and insights for senior leadership.
  • Track product performance data and operational KPIs, supporting data quality and troubleshooting reporting issues.
  • Use AI tools to identify trends, anomalies, and improvement opportunities within operational data.
• Tool & Licence Management
  • Own tracking and governance of all product tools, platforms, and software licences.
  • Manage budgets, usage rates, renewals, and ROI analysis across product tooling.
  • Conduct regular audits to identify under‑utilised or redundant tools and optimise spend.
  • Partner with Finance and Procurement on renewals, forecasting, and vendor management.
• Project Coordination & Enablement
  • Independently run product enablement and sales pipeline meetings, including agendas, documentation, and action tracking.
  • Own timelines and deliverables for operational improvement initiatives.
  • Drive cross‑functional alignment to ensure consistent and effective execution.
  • Proactively identify operational gaps and design scalable, pragmatic solutions.

Qualifications

Must‑Have Experience

• Demonstrable experience in product operations, project management, or operational roles within fast‑paced environments at manager or senior manager level.
• Proven ability to execute complex operational systems and design new processes from scratch.
• Strong systems thinking with a track record of identifying gaps and delivering scalable solutions.
• Deep experience building dashboards, tracking systems, and operational reporting frameworks.
• Practical experience using AI tools (e.g. ChatGPT, Claude or similar) to improve workflows and productivity.
• Advanced proficiency with operational tools such as Jira, Smartsheet, or similar.
• Excellent organisational skills, attention to detail, and ability to manage multiple workstreams.
• Clear, confident communication skills and the judgment to operate autonomously.

Nice to Have

• Experience within digital media, performance marketing, or marketing technology environments.
• Familiarity with programmatic, search, social, and commerce channels.
• Hands‑on experience implementing automation or AI‑driven operational improvements.
• Experience working with globally distributed, cross‑functional teams.

Additional Information

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Publicis Groupe operates a hybrid working pattern with full‑time employees being office‑based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).