At a Glance
- Tasks: Support client strategies and collaborate with teams to drive business growth.
- Company: Join Epsilon, a global leader in data and technology for marketing.
- Benefits: Competitive pay, great perks, hybrid work, and endless career growth opportunities.
- Other info: Work in a supportive culture that values collaboration, innovation, and personal growth.
- Why this job: Dive into digital marketing and make a real impact in a fast-paced environment.
- Qualifications: 1-2 years in account management or digital media; strong analytical and communication skills.
The predicted salary is between 28800 - 48000 £ per year.
Overview
Seeking a motivated Client Services Associate for the team to support quality campaigns and business growth. This role is ideal for someone with early experience in digital marketing or account management who thrives in a fast-paced commercial, customer-focused environment and is eager to build expertise in digital advertising, client management, and AdTech strategy.
How You’ll Make an Impact
- Work together win together: You will report to the Director of Client Services and collaborate with other departments, such as Product, Creative, Technical, Analytics, and Sales. Together, the teams will ensure Digital strategies are aligned with overall business strategy.
- Innovate with purpose: Collaborate closely with Client Services and Sales to assist with reporting, billing, and program health checks in order to drive increased revenue growth. You will work across Epsilon Business – Retail Media, Digital and Accelerate platforms gaining a deep understanding of AdTech and MarTech.
Key Responsibilities
- Client Services Support: Partner with Commercial Leads to assist in the successful enablement of client strategies. Support coordination cross-functional teams to keep projects on track. Support in creating and maintain project timelines, ensuring key deadlines are met.
- Campaign Delivery & Reporting: Monitor ongoing campaign activity, flagging optimisation opportunities and trends. Preparing client reporting on campaign performance and insights. Help with end-of-campaign analysis, gathering findings to guide future actions. Help maintain client promotions, aligning them with client marketing calendars and ensuring timely delivery.
- Strategy Enablement & Growth: Chip in to the team’s work on developing and implementing long-term, revenue-generating strategies. Support the tracking and analysis of internal business performance metrics. Stay up to date on digital behaviours, trends, and guidelines to provide fresh insights to clients and the team.
- Client & Product Knowledge: Build strong internal working relationships through clear communication and reliable client support. Develop expertise in Epsilon products and services. Lead client strategy discussions by sharing observations and insights from campaign performance.
Who You Are
- An analytical demeanor adept at delving into data and identifying valuable patterns.
- Awareness of digital behaviour, marketing trends, and customer journeys.
- Strong organisational skills with the ability to juggle multiple tasks and priorities.
- An approach that prioritizes customer appreciation and is passionate about growth.
- Clear and confident communication skills, both written and verbal.
- Competence in Excel, Word, PowerPoint; familiarity with analytics tools (Google Analytics).
- 1–2 years of experience in account management, project management, or the digital media industry (preferred).
- A self-starter attitude and eagerness to learn in a dynamic, fast-paced environment.
Additional Information
When You Join Us, We’ll Create Something EPIC Together. Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements.
Thanks to the work of every employee, Epsilon has been consistently recognized as industry‑leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Our pillars are not just words. They’re how we show up every day:
- People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
- Collaboration: We work together, support one another, and collectively achieve goals.
- Growth: There are endless opportunities for growth through learning, development and career advancement.
- Innovation: We drive progress through cutting-edge solutions and forward‑thinking approaches.
- Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.
Our values guide us to create value for our clients, our people and consumers:
- Act with integrity
- Work together to win together
- Innovate with purpose
- Respect all voices
- Empower with accountability
These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.
Because You Matter. We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.
As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Associate Client Services Manager employer: Publicis Groupe
Epsilon is an exceptional employer that prioritises employee well-being and fosters a collaborative work culture, making it an ideal place for those looking to grow in the digital marketing and AdTech sectors. With a strong focus on innovation and flexibility, employees benefit from competitive compensation, a comprehensive benefits package, and numerous opportunities for professional development, all within the vibrant setting of the Iconic Television Centre in White City. Join us to be part of a people-centric environment where your contributions are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Client Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that Associate Client Services Manager role.
✨Tip Number 2
Prepare for interviews by researching Epsilon and its products. Understand their digital strategies and be ready to discuss how your skills can contribute to their goals. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Practice your communication skills! Whether it’s verbal or written, being clear and confident is key. You want to demonstrate that you can effectively collaborate with cross-functional teams and support client strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Epsilon team and contributing to our innovative culture.
We think you need these skills to ace Associate Client Services Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Client Services Manager role. Highlight your experience in digital marketing or account management, and show us how you can thrive in a fast-paced environment.
Showcase Your Skills:We want to see your analytical skills in action! Mention any relevant tools you've used, like Google Analytics, and give examples of how you've identified trends or optimised campaigns in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate confident communication, so let your personality shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Epsilon.
How to prepare for a job interview at Publicis Groupe
✨Know Your Stuff
Before the interview, dive deep into Epsilon's products and services. Familiarise yourself with their digital marketing strategies and AdTech solutions. This will not only show your enthusiasm but also help you engage in meaningful conversations about how you can contribute to their goals.
✨Showcase Your Analytical Skills
Since the role requires an analytical mindset, be prepared to discuss how you've used data to drive decisions in past experiences. Bring examples of how you've identified trends or optimisation opportunities in campaigns, as this will demonstrate your ability to add value to their client services.
✨Emphasise Collaboration
Epsilon values teamwork, so highlight your experience working with cross-functional teams. Share specific instances where you successfully collaborated with others to achieve a common goal, as this aligns perfectly with their 'work together, win together' philosophy.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the company and the role. Inquire about their approach to client strategy discussions or how they stay ahead of digital marketing trends. This shows your genuine interest and eagerness to learn and grow within the company.
