Account Manager - Ecommerce/ Digital Shelf in Wokingham

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.

Location: Hybrid role based in Winnersh Triangle, Reading, UK.

As an Account Manager you will be responsible for developing our growing branded Enterprise customer base. You will engage in collaboration with a rapidly expanding portfolio of FMCG brands acting as a direct point of contact, working closely with your Account Director across this portfolio of brands. As the face of Profitero+, it will be down to you to build strong relationships with your assigned key contacts and contribute towards the expansion of our network across the customer’s organisation. The role is the pivotal interface between our customers and Profitero+ service teams. You will therefore build expertise quickly and establish an internal network that you can call on as and when required. This position requires a highly organised, motivated and productive self-starter with 2+ years experience in account management. If you’re customer focused, have a commercial nature, a desire to develop your sales experience, and you’re looking to build a career with a global SaaS eCommerce company, this would be a great opportunity for you.

Responsibilities:

• Ensuring client portfolio gets ROI from their Profitero+ service leading to satisfaction and uncontested renewals.
• Responsible for the commercial relationship across a portfolio of customers, upselling new features where appropriate.
• Main point of contact for a portfolio of branded accounts and aligned internal teams.
• Developing a high level of expertise of Profitero+’s industry, product offerings, competitive landscape, and understanding of associated technologies and how they solve customer’s business issues.
• Driving usage of Profitero+’s service across client organisation, managing regional and local market clients.
• Arranging conference calls, product demos, training and face-to-face meetings to educate our customers on our solution’s benefits/capabilities.

Qualifications:

• Preference for a degree in a business/marketing related field.
• Must have at least 2+ years of customer account management experience either within a SaaS company or similar.
• Experience of digital commerce and/or an understanding of the eCommerce industry.
• Must demonstrate excellent communication (written and oral) and active listening skills.
• Must speak and write in English fluently.
• Outstanding organisational skills and ability to multitask to prioritise and manage workflow.
• Strong attention to detail and analytical capabilities coupled with sound interpersonal skills.
• Positive and enthusiastic outlook toward the attainment of sales and marketing goals.
• Goal driven – strong desire to exceed expectations.

In addition, the following will be an advantage:

• Previous BDR, sales, account management experience in the FMCG and/or tech sector is highly desired.
• Knowledge of other European languages would be useful: German, French, Spanish.
• Experience of working with Salesforce and Gainsight CRM.

Why you want to work at Profitero+:

We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience. We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. Our package includes an inclusive workplace that promotes diversity and collaboration; access to ongoing learning and development opportunities; competitive compensation and benefits package; flexibility to support work-life balance; comprehensive health benefits for you and your family; generous paid leave and holidays; wellness program and employee assistance.

At Profitero+, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.