Senior Digital Account Manager in London

Company Description

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

Overview

We are hiring a Senior Digital Account Manager to help shape the digital future of one of the world's most recognised advertisers. Joining our One Mars team, you'll work across Pet Nutrition Europe, bringing together digital strategy, media activation, innovation and measurement across multiple markets. This is an opportunity to influence ambitious digital programmes spanning Paid Social, Programmatic, Paid Search, Influencer and Retail Media, while collaborating with specialists across Publicis Groupe. You'll have real ownership, strong client exposure and the opportunity to turn insight and experimentation into meaningful growth.

Responsibilities

• Build trusted relationships with clients, internal teams and market partners, acting as a key day-to-day contact for digital activity.
• Help shape digital media strategies and identify opportunities to improve effectiveness, innovation and efficiency across Pet Nutrition Europe.
• Lead strategic digital initiatives including Test & Learn programmes, JBP deployment and audience and programmatic projects across markets.
• Connect Paid Social, Programmatic, Paid Search, Influencer and Retail Media thinking to create joined-up digital plans that support brand and business goals.
• Partner with regional and local market teams to translate the client's digital vision into effective activation and share campaign learnings across brands and markets.
• Ensure measurement is embedded in campaigns, using monitoring, optimisation, reporting and post-campaign analysis to turn performance into clear recommendations.
• Support the development of digital specialists while contributing to quarterly reporting, forecasting, budget management and effective ways of working.

Qualifications

• Hands-on activation experience across Paid Search, Paid Social and/or Programmatic, with a good understanding of planning, strategy and execution.
• A strong understanding of digital media platforms and how different channels can work together to deliver against client objectives.
• An analytical mindset and the ability to turn campaign performance, testing and data into practical insights and recommendations.
• Experience building collaborative relationships with clients, specialists and cross-functional teams.
• An interest in digital innovation and testing new approaches to improve media effectiveness and create growth opportunities.
• Experience managing significant media budgets, forecasting or financial processes with accuracy and clarity.
• Clear communication and presentation skills, with the ability to make complex digital topics accessible to different audiences.

Additional Information

Starcom offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave.

You’ll also have access to a range of additional initiatives, including: Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).

Publicis Groupe works primarily from the office or our clients' office four days per week. At Starcom we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.