At a Glance
- Tasks: Supervise reception and helpdesk support, ensuring a seamless experience for clients and guests.
- Company: Join Publicis Re:Sources, the backbone of the world's largest communications company.
- Benefits: Enjoy 25 days annual leave, flexible bank holidays, and a comprehensive health benefits package.
- Other info: Opportunities for career growth and travel to other London offices.
- Why this job: Be part of a dynamic team that values collaboration and excellence in a fast-paced environment.
- Qualifications: Previous reception experience and strong communication skills are essential.
The predicted salary is between 28350 - 34650 £ per year.
- Company Description
- Publicis
Re: Sources is at the core of Publicis Groupe, the world's largest communications company.
We are the only full-service, end-to-end shared service organisation in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.
Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis
Re: Sources has grown to 6,000+ employees in over 55 countries.
We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network.
Our people are at the centre of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.
Learn more about Publicis Re: Sources and the Publicis Groupe agencies we support at publicisresources. com
- Overview
- Who We're Looking For: Your Profile
We are seeking a proactive, highly organised, and client-focused professional with a proven ability to thrive in a dynamic, high-pressure environment.
The ideal candidate will possess exceptional problem-solving skills, a keen eye for detail, and a relentless commitment to delivering a "best in class" service experience.
Responsibilities
- To maintain a clear understanding of the daily work schedule and rota in order to carry out all assigned duties effectively.
- To answer and transfer telephone calls professionally and in accordance with Publicis telephone procedures.
- To deliver a professional, courteous welcome to all clients and guests, ensuring they are supported throughout their visit from arrival to departure.
- To maintain a clean, organised, and professional workspace at all times, free from personal belongings and clutter.
- To demonstrate a professional approach and standard of presentation at all times.
- To demonstrate flexibility across shifts, working patterns, methods, and departments, supporting the smooth running of the site and promoting Publicis values.
- To liaise with the pantry, post room, and other departments to ensure the smooth operation of reception services.
- To ensure that passes are prepared for all pre booked guests in advance of arrival.
- To keep visitors informed and updated of any delays in meeting with their host.
- To maintain up to date ‘VIP’ and key information relating to Publicis senior executives and directors.
- Maintain and regularly update all reception manuals, including procedures, building occupancy information, key responsibilities, coordinating with Security and Building Managers.
- To provide support across other Facilities service lines when required.
- To liaise with security regarding pass activation and new starter registrations.
- To assist and maintain Helpdesk service support to TVC Helpdesk Manager in conjunction with reception duties.
- To carry out any reasonable management request as required.
- To work reasonable amounts of overtime where required, subject to appropriate notice.
- To ensure full compliance with Publicis Groupe safety policies, systems, and other facilities procedures.
- Ensure both receptions have cover for any leave, sickness and coordinate with our specialist provider to provide cover.
- Fill in either Chancery Lane or Turnmill Reception to maintain in the event or holiday or sickness.
- To work flexibly across other Publicis central London locations when required.
- Every client and guest entering Reception experiences a warm, professional welcome and farewell and feels supported throughout their journey within the building.
- All pre registered guests arrive to a seamless experience, with badges prepared in advance, host contact details confirmed, and any special requirements accurately captured.
- All incoming calls via the switchboard are answered and redirected accurately within agreed service level agreements (SLAs).
- All meeting room, hospitality, and guest requests received via the shared inbox are monitored, actioned, and resolved within agreed SLAs to ensure consistent service delivery.
- Compliance with site safety requirements is maintained, with appropriate fire warden and first aider capability in place through training and readiness.
Qualifications
- Previous experience in a corporate service reception (minimum 6 months).
- Experience using meeting room booking systems, specifically Microsoft Outlook.
- Working knowledge of Microsoft Teams applications and systems.
- Excellent communication skills, with strong attention to detail.
- Strong customer focus, with the ability to understand and respond to the needs of clients and visitors.
- Ability to remain calm and professional when working under pressure.
- Self motivated, with the ability to work independently and as part of a wider team.
- Experience handling complaints while maintaining a professional, calm, and positive approach.
- Exceptional organisational and time management skills.
- Flexibility to work in line with business needs and as part of the wider Publicis team.
- A strong commitment to completing tasks to a high standard without compromising service levels or professionalism.
- Additional Information
This is a full-time, in-office position, Monday to Friday, with working hours from 8am to 5pm
This role will also involve travel to our other offices in London.
We are a Disability Confident Employerand are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process.
Publicis Groupe UK fosters and inclusive environment through our inspirational Employee Action Groups(EAGs).
We have a comprehensivebenefitsoffering.
Our full health and lifestyle benefits package will be shared with you, when you join us.
In addition to key benefits like Pension, Life Assurance, Income Protection and Private Medical, some of our other benefits are:
- Annual Leave(25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional service up to 30 days.
Birthday Day Off that can be used in your birthday monthand the opportunity to Buyor Sell Holidayat the start on each year.
- Flexible Bank Holidays, you can switch the 2 Easter bank holidays for other days of your choosing.
Reflection Daysfor time away from work to focus on what works best for you.
Work your World, after completion of one year, you have theopportunity to work anywhere in the world, where there is a Publicis Groupe office, for up to 6 weeks a year.
, our lifestyle and wellbeing app that supports you and your family; 24/7Helpline, Remote GPs, Medical or 2nd Opinion, Mental Health &Wellbeing, Physiotherapy,1-2-1 Lifestyle Coaching, Nutritional Consultations, Savings & Discounts and lots more.
- Inclusive Policiesto support you and your family including enhanced Family Leave, Disability, Carers, Transitioning at Work, Flexible Working, Menopause.
- Local discounts, restaurants & retailers in Westfield White City. Onsite Caféwith complimentary breakfast, a subsidised lunch menu, and an in-house barista.
- #J-18808-Ljbffr
Reception and Helpdesk Support Supervisor in London employer: Publicis Groupe UK
Publicis Sapient is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. As a Digital Transformation Associate Consultant, you will benefit from extensive professional development opportunities, working alongside industry leaders while contributing to impactful projects for diverse clients. With a focus on a start-up mindset, the company encourages creativity and agility, making it an ideal place for those seeking meaningful and rewarding employment in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reception and Helpdesk Support Supervisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Publicis Groupe UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Publicis Groupe UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception and Helpdesk Support Supervisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Publicis Groupe UK:Your cover letter is your chance to shine! Tell us why you want to work at Publicis Groupe UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Publicis Groupe UK!
How to prepare for a job interview at Publicis Groupe UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
