ETRM Operations Lead (Openlink Endur) in London

Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start‑up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem‑solving creativity.

Energy and Commodities (E&C) Trading organisations have invested heavily in E/CTRM platforms over the last two decades. Yet the organisations creating real competitive advantage today are not simply the ones with the best trading systems. They are the ones building the data ecosystems, user experiences and intelligent decision‑support capabilities around them. As the industry accelerates towards AI‑enabled operations and increasingly data‑driven trading models, the focus is shifting from system implementation to enterprise‑wide trading transformation.

Publicis Sapient partners with many of the world's leading Energy Trading organisations to navigate that shift. Our teams work across the full trading technology landscape, helping clients modernise ETRM estates, architect data‑led ecosystems and unlock greater value from their trading platforms. This creates opportunities for experienced practitioners to apply their expertise beyond traditional package implementation, influencing how the next generation of trading organisations operate, scale and compete.

As an ETRM Operations Lead at Publicis Sapient, you will bring deep expertise in managing, supporting and optimising Endur environments within complex Energy Trading organisations. Acting as a trusted advisor to both business and technology stakeholders, you will help clients enhance operational effectiveness, improve platform performance and evolve their ETRM operating landscape to meet the demands of modern trading businesses.

Your Impact

• Lead and manage the Endur application support team, including mentoring, task allocation and performance management.
• Ensure timely resolution of production incidents, service requests and system problems.
• Collaborate with various business teams from Front, Middle and Back office to provide daily support for the application.
• Coordinate with the global support team to effectively manage client expectations.
• Provide reporting and analytics to management regarding system performance, incident trends and support metrics.
• Provide deep operational expertise across Openlink Endur environments within Energy Trading organisations.
• Help clients optimise and enhance day‑to‑day ETRM operations across business‑critical trading platforms.
• Partner with business and technology stakeholders to identify operational challenges, bottlenecks and improvement opportunities within Endur environments.
• Serve as a trusted advisor on Endur operational processes, platform utilisation and operational best practices.
• Support clients in understanding how trading workflows, operational processes and Endur capabilities interact within live production environments.
• Facilitate workshops and stakeholder discussions to assess current‑state operating models and identify opportunities for improvement.
• Build trusted relationships with client stakeholders through practical Endur expertise, strong consulting skills and hands‑on delivery capability.
• Contribute directly to delivery as a practitioner, helping clients improve operational effectiveness and maximise value from their ETRM investment.
• Support modernisation initiatives by helping clients evolve Endur operating models, processes and platform capabilities.
• Contribute to transformation programmes that enable more data‑driven and efficient trading operations.

Qualifications

Your Skills and Experience

• Significant hands‑on experience working with Openlink Endur in Energy Trading & Commodities environments with at least 10+ years of experience, preferably with Endur V16 or higher.
• Deep understanding of Endur operational workflows and production environments.
• Hands‑on experience in configuration with deal modelling, C‑motion, reference data, risk valuation, invoicing, settlements, and reporting within Endur.
• Experience supporting, enhancing or optimising Endur platforms within complex trading organisations.
• Strong understanding of end‑to‑end business processes across Front, Middle, and Backoffice with experience in at least one asset class e.g. Crude Oil, Refined products, Power, Natural Gas, LNG.
• Experience within Crude and Refined Products environments preferred, with Gas and Power experience also valued.
• Deep understanding of the derivatives & physical deal lifecycle, including futures, options, physical forwards, transit, storage, pipeline and cargo operations.
• Experience working closely with business users and technology teams to identify and resolve operational challenges.
• Proven ability to operate as a client‑facing consultant and trusted advisor.
• Experience contributing directly to platform enhancement, operational improvement or transformation initiatives.
• Experience managing production support teams and providing excellent client/user support.
• Strong communication, stakeholder management and workshop facilitation skills.
• Ability to bridge discussions between business stakeholders, operations teams and technology delivery teams.

Set Yourself Apart With

• Experience supporting large‑scale Endur transformation or modernisation initiatives.
• Experience working across multiple Energy Trading operating functions.
• Exposure to Endur implementation or enhancement programmes in addition to operational environments.
• Strong understanding of how Endur integrates into wider Energy Trading operating landscapes.
• Exposure to AI‑enabled trading environments, data‑led operating models or next‑generation ETRM capabilities.
• Previous experience in an Endur production support role is advantageous.

Additional Information

• An inclusive workplace that promotes diversity and collaboration.
• Access to ongoing learning and development opportunities.
• Competitive compensation and benefits package.
• Flexibility to support work‑life balance.
• Comprehensive health benefits for you and your family.
• Generous paid leave and holidays.
• Wellness program and employee assistance.

As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.