At a Glance
- Tasks: Create a seamless visitor experience and manage day-to-day operations on the 9th floor.
- Company: Join Publicis Groupe, a dynamic workplace at Television Centre with global teams.
- Benefits: Enjoy a competitive salary, pension, private medical cover, and unique reflection days.
- Other info: Embrace a collaborative culture with opportunities for personal and professional growth.
- Why this job: Be the go-to person, making a real impact in a vibrant, people-focused environment.
- Qualifications: Excellent customer service skills and previous front-of-house experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Publicis Groupe’s UK head office is based at Television Centre, home to a number of our agencies and global teams. Each floor is supported by a dedicated Concierge who plays a key role in creating a seamless and professional workplace experience. This is not your typical reception role. We’re looking for someone to take ownership of the 9th floor – a dynamic environment that hosts multiple global teams, including members of our EMEA Senior Management Committee. You’ll be the go-to person for everything on the floor, ensuring smooth day‑to‑day operations while delivering a first‑class experience for colleagues and visitors from around the world. If you’re organised, proactive, and thrive in a people‑focused role, this is a fantastic opportunity to make a real impact.
Responsibilities
- Creating a seamless visitor experience, from booking guests in to welcoming and hosting them on arrival
- Acting as the main front‑of‑house contact for both internal teams and external visitors
- Managing the day‑to‑day operations of the floor, including supplies, post, couriers, taxis, and lockers
- Coordinating with hospitality and facilities to ensure meetings are set up correctly, including catering requirements
- Supporting meeting room setup, including AV equipment and daily checks
- Communicating key updates across the floor and maintaining accurate distribution lists
- Supporting the organisation of events and team activities
- Welcoming new starters, giving tours, and helping them settle in from day one
- Working closely with other concierges and the wider PA community to support a “one team” culture
In This Role, You’ll Also
- Provide ad hoc support to senior international executives visiting the office
- Build strong relationships with the PA community and assist with tasks such as bookings, printing, research, and logistics
- Become the trusted, familiar face on the floor – someone everyone can rely on
- Continuously look for ways to improve how the floor operates and enhance the overall experience
Qualifications
- A friendly, confident, and professional individual with excellent customer service skills
- Previous experience in a front‑of‑house, reception, or customer‑facing role (office or hospitality preferred)
- A collaborative team player with a positive, can‑do attitude
- Proactive, reliable, and able to take ownership of tasks
- Strong organisational skills with excellent attention to detail
- Ability to multitask, stay calm under pressure, and work in a fast‑paced environment
- Comfortable working both independently and as part of a wider team
Benefits
Publicis Media offers a wide range of benefits to support our employees. Highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave.
Equal Opportunity Employer
Publicis Media is an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs – for example, related to disability, neurodivergence, or a health condition – please let us know. Sharing this information will never impact your application.
Concierge in London employer: Publicis Groupe UK
Publicis Groupe is an exceptional employer, offering a vibrant work culture at the iconic Television Centre in London. As a Concierge, you will play a pivotal role in enhancing the workplace experience for global teams, with ample opportunities for personal growth and collaboration within a supportive environment. With comprehensive benefits including private medical cover and reflection days, Publicis Groupe prioritises employee well-being and inclusivity, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Publicis Groupe. Check out their social media and website to understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be the face of the floor. Role-play common scenarios with friends or family to boost your confidence. Think about how you'd handle different situations, from welcoming guests to managing unexpected issues.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed tasks in previous roles. Whether it's coordinating events or handling multiple requests at once, demonstrating your ability to juggle responsibilities will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, this role is all about creating a welcoming environment, so show us how friendly and approachable you are.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or front-of-house roles. We’re looking for someone who can take ownership and manage day-to-day operations, so be specific about how your past roles have prepared you for this. Tailoring your application to match the job description will make you stand out!
Be Proactive:In your application, demonstrate your proactive nature. Share examples of how you've taken initiative in previous roles, whether it’s improving processes or enhancing visitor experiences. We love candidates who can think on their feet and come up with solutions!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re keen and ready to join our team at Publicis Groupe!
How to prepare for a job interview at Publicis Groupe UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Concierge role and its responsibilities. Familiarise yourself with the day-to-day operations mentioned in the job description, like managing supplies and coordinating meetings. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Customer Service Skills
As a Concierge, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond to create a positive experience for customers or colleagues. This will highlight your ability to thrive in a people-focused role and show that you can handle the dynamic environment.
✨Demonstrate Proactivity and Organisation
During the interview, share instances where you've taken ownership of tasks or improved processes in previous roles. Discuss how you stay organised and manage multiple tasks, especially in fast-paced situations. This will reassure them that you can handle the demands of the role effectively.
✨Build Rapport with the Interviewers
Remember, you're not just being assessed on your skills but also on how well you fit into their team culture. Be friendly, confident, and approachable during the interview. Ask questions about the team dynamics and express your eagerness to contribute to a collaborative environment. This will help you stand out as a potential trusted face on the floor.
